On June 17, 2025, I traveled with Southwind Airlines from Jeddah (Cidde) Airport to Çanakkale Airport. The scheduled departure was 23:40, but the flight departed at 01:02 after a delay. Despite this delay, our luggage was not loaded onto the plane. We only discovered this upon arrival in Çanakkale, where we waited around the baggage carousel for nearly two hours, only to be informed at the very end by airport staff that our suitcases had been left behind in Jeddah. This situation has caused both practical and emotional hardship. Our luggage contains food items that are at risk of spoiling in the extreme heat, as well as gifts purchased for our family and children, leaving us not only financially but also emotionally distressed. The lack of proper communication and assistance from both Southwind Airlines and the Çanakkale Provincial Mufti’s Office of the Presidency of Religious Affairs, which organized our Hajj trip, has added to the frustration. I urgently request that our luggage be delivered to us without further delay and that the airline take full responsibility for this unacceptable negligence.
On February 21, 2025, I traveled with Southwind Airlines from Medina Airport to Istanbul Airport. Although the scheduled departure was 16:00, the flight departed at 17:24 after a long delay, during which we were kept waiting both inside the airport and onboard the plane. Despite this extended waitin...
On February 23, 2025, at 01:40, I traveled with Southwind Airlines from Medina to Antalya. Upon landing, we were informed by airport staff that our group’s baggage had not arrived with the flight. This was extremely disappointing news, as we had just returned from Umrah. A report was filed at the a...
On February 21, 2025, at 08:15, I flew with Southwind Airlines from Medina to Konya. During check-in, luggage was neither properly weighed nor tagged, and as a result, while I arrived in Konya, my bags apparently remained in Medina. This has left me waiting for my belongings for over 15 days, while ...
I was a passenger on Southwind Airlines on February 4, 2025. Upon arrival at Antalya Airport, I was shocked to learn that three of my bags were missing. A lost baggage report was filed at the airport. Later, two of the missing bags were eventually located and returned to me through Antalya Airport. ...
My July 7, 2024, flight from Podgorica to Istanbul with Tailwind Airlines was scheduled for 18:20, but it was first delayed to 20:00 and then further delayed to 21:20. The flight finally departed at 21:40, a full three and a half hours late. During this time, we were left at the airport with no food...
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