I Face Southwind Airlines Refund Problems After Waiting 28 Days

I purchased a round-trip ticket through Southwind Airlines, but because the airline repeatedly changed my flights, I exercised my refund right and canceled the ticket myself. I am now waiting for approximately $602 to be refunded to my credit card.

Although approximately 28 days have passed since I submitted my refund request, no payment has been made. When I contacted customer service, the only response I received was, “The refunds will eventually be paid; I cannot give you a date.” I have not been given a specific refund date or any clear explanation for why the process is taking so long.

I paid for the ticket upfront by credit card, and since I did not receive the service, having my money withheld for such a long period has caused significant inconvenience.

I request that Southwind Airlines refund the approximately $602 without further delay to the credit card I used for payment and provide me with clear and detailed information regarding the status and expected completion of the refund process.