I canceled my ticket reservation for a Southwind Airlines flight, but the money for the ticket has not been refunded. What should I do in this situation?

If you canceled your booking but haven’t received a refund, take the following steps:

Step-by-Step Actions:

Check the fare conditions.
Not all Southwind Airlines fares are refundable.
If your ticket was refundable, you should have received a confirmation of your refund request.

Prepare the necessary documents.

Booking number

Payment receipt

Proof of cancellation (email or screenshot)

Submit an official refund request.
Write via the feedback form on the airline’s website.
In your message, include:

all booking details,

the cancellation date,

your bank/payment details for the refund.

Contact your bank.
If you paid by card, request a statement and check whether the refund has been processed.

❗ If the company withholds your money without explanation — 👉 file a complaint on Xolvie 👈. Your feedback will help other passengers secure their refunds.