Southwind Airlines Failed to Deliver Luggage for 165 Umrah Passengers
On January 16, 2026, during our return flight with Southwind Airlines from Medina Airport to Ordu–Giresun Airport, the baggage of a total of 165 passengers returning from Umrah was not delivered. Including my own luggage, none of the passengers received their bags, and to this day no clear information has been provided about where our baggage is located. At the airport, we were told that the luggage would arrive on Monday; however, it did not arrive on the stated date either. Large quantities of dates, gifts, and personal belongings that we brought back from Umrah remained inside our suitcases, causing us both emotional distress and financial loss. Because we traveled through a Diyanet-organized group, we communicated only with our assigned religious guide throughout the process and did not have individual contact with Southwind customer service. Even so, it is unacceptable that the airline failed to provide passengers with direct, clear, and satisfactory information. Given that we experienced this mass baggage loss while returning from Umrah during an already physically and emotionally sensitive period, my expectation from Southwind Airlines is that our missing baggage be located urgently, delivered in full, and that the necessary process to remedy the harm we suffered be initiated as soon as possible.
