On my 2023 Skywell ET5 LR, I am experiencing a contact malfunction with the volume button on the steering wheel and the other buttons on the right side. When I press the horn, the radio station changes. When I press the volume up button, the radio turns on or the station changes. Because of this issue, I visited the authorized Skywell Service Center in Istanbul Pendik on May 21, 2025, and was told that the connectors had been replaced. However, shortly afterward, the same problems returned. On July 29, 2025, another service record was created, and I was informed that a replacement part would be ordered. To this day, not only has the part not arrived, but when I call the service center, they say they are waiting for a response from Ulu Motor before placing the order.
This issue has been ongoing since January 5, 2025, and has not been resolved for months. Beyond the delay in receiving the part, the fact that the order has not even been placed shows a disregard for customer satisfaction. I also contacted Skywell customer service but have not received any response. My vehicle is still under warranty, and this replacement must be completed under warranty coverage. I have not made any payments during this process, nor have I been asked to. I have all service records available, and if I do not receive a response to this complaint, I will pursue my legal rights. My vehicle plate number is 34 HTY 201.
I request that the part replacement be completed as quickly as possible.
In January 2025, I took my Skywell ET5 Long Range to the Ulu Motor dealership in Büyükçekmece, Istanbul, for its 25,000 km maintenance service. After the service, I noticed that the steering wheel was pulling to the right, so I returned to the service center. Upon inspection, I was told that there w...
I am the owner of a 2023 Skywell ET5. On December 28, 2025, the vehicle’s onboard charger (OBC) failed, making it impossible to charge the car. Since that date—approximately three weeks ago—my vehicle has been sitting at the authorized service center, Ulu Motor, in Söğütözü, Ankara. When I brought ...
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