Skywell is delaying the vehicle delivery — what should I do and how can I speed up the process?

If you want to speed up the process or protect your rights, take the following steps:

Review the contract terms.
Pay close attention to:

the delivery deadline

the allowed delay period

the seller’s liability
These clauses are crucial for any further claims.

Request an official delivery status.
Ask the dealer to provide written information on the current stage of the vehicle: production, logistics, customs clearance, or warehouse.

Demand specific deadlines, not vague wording.
Phrases like “expected” or “soon” are not deadlines. Ask for a date or a clearly defined time frame.

Document all delivery delays.
Keep all correspondence, notifications, and verbal promises confirmed in writing. This becomes important if the delay drags on.

State your demands in writing.
In your request, clearly indicate that you expect either delivery of the vehicle within the agreed timeframe or an alternative solution — a recalculation, compensation, or a refund.

If Skywell is delaying the vehicle delivery and failing to provide clear answers, file a complaint on Xolvie to speed up the process and protect your rights.