Skywell ET5 Warranty Denied for Onboard Charger Failure

I am the owner of a 2023 Skywell ET5. On December 28, 2025, the vehicle’s onboard charger (OBC) failed, making it impossible to charge the car. Since that date—approximately three weeks ago—my vehicle has been sitting at the authorized service center, Ulu Motor, in Söğütözü, Ankara.

When I brought the vehicle in, the service department performed a diagnostic check, and the service advisor confirmed that the OBC unit was faulty. I was clearly told that the part would be ordered and replaced under the 8-year warranty applicable to the battery and related components. The work order number opened for this issue is Ankara-261225-014.

However, on January 15, 2026, the same advisor called me and informed me that headquarters had rejected my warranty claim. The stated reason was that I allegedly “missed the mandatory 12-month periodic maintenance.” This claim is completely inaccurate and misleading. At the time of purchase and during all service consultations, I was clearly informed that periodic maintenance was required every 20,000 km. At no point was I told that there was an additional mandatory 12-month maintenance requirement that could void coverage for a critical component such as the charging unit. Moreover, my vehicle’s mileage is still well below 20,000 km.

Refusing a costly warranty repair on a nearly new vehicle based on a requirement that was never clearly disclosed and is now being presented after the fact constitutes a violation of my consumer rights and has seriously damaged my trust in the brand.

I demand that the distributor, Şahsuvaroğlu Group, and the authorized service center, Ulu Motor, fulfill their obligations under the warranty. The faulty onboard charger must be replaced free of charge under the 8-year battery and related components warranty, as initially promised. Otherwise, I will immediately file a formal complaint with the Consumer Arbitration Committee and pursue all other available legal remedies to protect my rights.