Amazon Sold Me a Defective Dell Latitude Laptop and Support Failed to Help

I purchased a Dell Latitude laptop from Amazon in July. From the beginning, the device has had serious issues, especially with the battery charging and frequent system freezes during normal use. These problems occur very often and make it impossible to use the laptop reliably. Because of these recurring issues, I no longer trust the device and I am requesting a full refund for this purchase. I also had difficulty reaching Amazon customer service and was not able to get proper support or a clear solution, which has made the situation even more frustrating. I kindly ask that my request for a full refund be processed as soon as possible so that this defective laptop can be returned and this problem can be resolved.