Skywell provides contradictory information about servicing — where should I file a complaint?

If you want to sort this out and protect yourself from mistakes and unnecessary expenses, take the following steps:

Document all contradictions.
Save correspondence, call records, screenshots of messages, or documents that contain conflicting information. It’s important to show that the information differs from source to source.

Identify the sources of the information.
Specify who provided the different answers: a dealer manager, service center, hotline, or a written response. This helps demonstrate a systemic issue rather than an isolated mistake.

Request an official written position.
Contact the dealer or the brand’s representative office and ask for a single, written clarification regarding the servicing of your vehicle, with references to applicable regulations or service guidelines.

Do not rely on verbal explanations.
Verbal advice can easily change. All important information regarding servicing and warranty must be provided in writing.

Explain the risks for you as the owner.
Contradictory information can lead to warranty loss or unnecessary expenses. This should be clearly stated in your complaint.

Document the lack of a unified position.
If you continue to receive different answers, this already constitutes a service quality violation and grounds for escalation.

If Skywell provides contradictory servicing information, file a complaint on Xolvie to obtain clarity and protect your rights.