Skywell EV Battery Warranty Voided Due to Misleading Authorized Service Advice

I purchased my Skywell ET5 vehicle with 29,700 km in Kayseri at the turn of the year and brought it to Kocaeli. After researching the nearest Skywell authorized service center, I took it to Bursa Canfa service. Here, they informed me that the vehicle had missed two maintenance intervals, but if I paid for these services, the battery warranty would remain intact. Based on this advice, I had both the heavy maintenance and the past periodic maintenance performed; the heavy maintenance took approximately 35–40 minutes, and the documents were handed to me.

When I asked after the service when the next maintenance would be required, the authorized service explicitly told me that maintenance was needed at 55,000 km, but they could combine two services so I wouldn't have to keep commuting back and forth, assuring me there would be no issue as long as there was no accident or similar event. Relying on this information, I brought forward the 65,000 km heavy maintenance and brought the vehicle to Ulumotor at 62,300 km. Relying on the statement from your Bursa authorized service that no separate maintenance would be needed prior to 55,000 km, I did not have any additional procedures performed.

Today at Ulumotor, I was told that my battery warranty had been canceled on the grounds that I did not have the 45,000 km and 55,000 km minor maintenance services performed. However, your authorized service in Bursa never mentioned the 45,000 km maintenance; on the contrary, they directed me by telling me to combine two services and return at 55,000 km. I planned all my maintenance according to the information provided by the Bursa authorized service, yet having my battery warranty canceled now is both unfair and causes severe hardship for me as a customer.

All my service receipts and correspondence are available. Consequently, I am a customer suffering due to improper guidance from an authorized service, and demanding approximately $2,500 plus VAT from me to rectify this hardship is unacceptable. I completely reject the cancellation of my battery warranty based on the claim that I did not adhere to your maintenance schedule when it was the result of wrong or incomplete instructions from Bursa Canfa authorized service. I demand that my battery warranty coverage be reinstated taking into account the guidance of the Bursa authorized service, and that my grievance be resolved urgently. Otherwise, I would like to state that I will not leave the process here and will pursue all my legal rights through judicial channels, including lawsuits, the Consumer Arbitration Committee, and CİMER as soon as possible.