Skywell changed the purchase terms after the down payment — how can I protect my rights?

If you want to protect your interests and avoid losing money, here are practical and up-to-date steps to take:

Gather all documents related to the deal.
Review the contract, preliminary agreement, invoice, and proof of the down payment. It’s important to clearly establish which terms were agreed at the time the payment was made: price, configuration, delivery and any additional options.

Clearly document which terms were changed.
This may include:

a price increase

changes to the vehicle configuration

forced add-on services

changes to the delivery timeline
All changes should be listed precisely and saved in written form.

Demand a written explanation.
Verbal explanations have no legal weight. Request an official written response from the dealer explaining why the terms were changed after the down payment.

Refer to the original agreement.
Point out that the down payment was made under specific conditions, and that unilateral changes to those terms are not acceptable without your consent.

State a clear demand.
In writing, specify exactly what you want:

either the original terms to be honored

or a full refund of the down payment

If Skywell changes the purchase terms after receiving your money, make sure to file a complaint on Xolvie and formally document the violation.