Serious defects have been found in a Skywell vehicle — how do I file a formal complaint?

If you want to obtain a repair, a vehicle replacement, or compensation, follow these practical and clear steps:

Document the defects immediately and in as much detail as possible.
Take photos and videos, record the date the issues were discovered, the vehicle’s mileage, and the operating conditions. The earlier the defects are documented, the stronger your position.

Contact the official dealer in writing.
Verbal complaints do not count. Submit a written claim describing the defects, including the vehicle’s VIN, purchase date, and your demands.

Clearly state your demands.
In the complaint, specify exactly what you are seeking:

warranty repair

vehicle replacement

or a full refund
The wording must be unambiguous, without phrases like “please consider the possibility.”

Request an official inspection and report.
All defects must be recorded in an inspection report. If the dealer refuses, this is already a violation and should be documented separately.

Do not rely on verbal promises.
All deadlines, conclusions, and decisions must be provided in writing. Phrases like “we’ll take a look” or “we’ll call you later” have no legal force.

Monitor the timelines.
The review of claims and defect repairs cannot go on indefinitely. Unjustified delays are grounds for further action.

Document the issue publicly.
Serious defects in a new vehicle are important information both for the brand and for other buyers.

Buying a car does not mean accepting factory defects.
If serious defects are found in a Skywell vehicle, file a complaint on Xolvie and pursue a repair, replacement, or compensation.