Skywell is taking too long to respond to inquiries and complaints — how can I properly escalate the issue?

I am the owner of a 2023 Skywell ET5. On December 28, 2025, the vehicle’s onboard charger (OBC) failed, making it impossible to charge the car. Since that date—approximately three weeks ago—my vehicle has been sitting at the authorized service center, Ulu Motor, in Söğütözü, Ankara. When I brought ...

On November 21, 2025, I applied to Samsun Demir Oto with my Skywell ET5 vehicle for a very simple body panel replacement. Despite more than two months passing, I have continuously been told that “the part has not arrived,” and every time I request clarification, I receive the same response without a...

For approximately three weeks, I have been experiencing a serious battery-related issue with my Skywell ET5. The vehicle is not drawing the proper power from charging stations, which has completely shaken my confidence and comfort in using the car. Until now, I had been satisfied with the vehicle, b...

My Skywell vehicle with license plate 27A*F 465 has been experiencing charging issues for about a month. At first, the problem occurred intermittently, but even after trying different charging stations, the issue continued. I first took the car to the service center in Gaziantep, but they neither pr...

On my 2023 Skywell ET5 LR, I am experiencing a contact malfunction with the volume button on the steering wheel and the other buttons on the right side. When I press the horn, the radio station changes. When I press the volume up button, the radio turns on or the station changes. Because of this iss...

In January 2025, I took my Skywell ET5 Long Range to the Ulu Motor dealership in Büyükçekmece, Istanbul, for its 25,000 km maintenance service. After the service, I noticed that the steering wheel was pulling to the right, so I returned to the service center. Upon inspection, I was told that there w...

On January 2, 2024, I purchased a brand-new Skywell ET5 electric vehicle from Cankay Otomotiv in Ankara. Since the day I bought the car, I have experienced multiple issues. There is rust in various areas of the vehicle, the rearview camera does not work, and the car rolls backward when stopped on an...

We experienced a rust problem on the brand-new vehicle we purchased. Our car is a Skywell ET5, and the company we have been communicating with is Ulu Motor. The rust issue we reported has consistently been brushed off without any real resolution. At one point, they said they would repaint the ruste...

+2

My 2023 Skywell ET5 began experiencing steering issues at just 19,000 km. The steering wheel started sticking. I contacted Skywell’s distributor, Ulu Motor, and learned that the nearest authorized service center was in Adana. On October 30, 2024, I went to Skywell Enderboğa Service in Adana. After a...

The right rear window motor in my Skywell ET5 recently failed. Even though I have been waiting for about a month, the replacement part has still not been supplied. I am requesting immediate assistance in sourcing the part and completing the repair as soon as possible. We are exhausted from constant...