On November 21, 2025, I applied to Samsun Demir Oto with my Skywell ET5 vehicle for a very simple body panel replacement. Despite more than two months passing, I have continuously been told that “the part has not arrived,” and every time I request clarification, I receive the same response without any real progress.
My vehicle is currently in my possession, but I am forced to drive it in poor condition because the body panel has not been replaced. Due to the damage, the car is taking on water, which raises serious concerns for both safety and potential additional damage to the vehicle. Even though I clearly explained that I recently underwent surgery and am going through a sensitive recovery process, no solution has been offered and my situation has not been taken into consideration.
I request that the part procurement and repair process be clearly scheduled and that my vehicle be properly repaired as soon as possible. I also demand appropriate compensation for the hardship and inconvenience I have experienced so far.
I am the owner of a 2023 Skywell ET5. On December 28, 2025, the vehicle’s onboard charger (OBC) failed, making it impossible to charge the car. Since that date—approximately three weeks ago—my vehicle has been sitting at the authorized service center, Ulu Motor, in Söğütözü, Ankara. When I brought ...
On 26/07/2025, I delivered my Mini Countryman to the Bodrum-Otomol service center due to a mainboard failure, and it has now been waiting there for about 45 business days. My car’s license plate number is 09H0237, and it is under warranty. Despite this, I have not been given a clear timeline for the...
On November 17, 2025, while traveling from Konya to Ankara, I was involved in an accident with my Tesla Model Y on the Konya ring road. Since that day, my vehicle has been waiting for repairs at Tur Oto, Tesla’s authorized service center in Ankara. Despite the time that has passed, both Tesla and th...
I took my BYD Seal U to Ankara Efe BYD Service on January 7, 2025, for repairs. At first, they assured me that there was no issue with part availability and that my car would be ready within 1.5 months at most. However, it has now been 65 days, and my car is still sitting at the service center beca...
I have taken my 2022 Skywell ET5 to the Büyükçekmece Ulumotor service center multiple times—first for a noise coming from the rear of the vehicle, and later because the air conditioner was not blowing warm air. About one month ago, my vehicle was serviced and I was told that repairs had been complet...
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