On April 20, 2025, I purchased a pair of Skechers sneakers directly from the brand’s official website, trusting that the product would reflect the quality promised. However, shortly after starting to wear them, I noticed tears on the heel areas of both shoes, even though I always untie the laces when putting them on or taking them off. I did everything right—handled them carefully and followed proper usage—but still encountered this defect.
When I reached out to Skechers customer service for a product inspection, I was shocked at how dismissive they were. They told me they wouldn’t even initiate an inspection because they claimed there was no manufacturing defect, brushing me off without a real evaluation. I know I’m not the only one with this issue—a friend of mine had the exact same problem after just a month of use, and they gave her the same copy-paste response.
I paid ₺5,000–₺6,000 for this pair, expecting durability and brand accountability. Clearly, I was mistaken. If Skechers refuses to conduct a proper inspection and take this complaint seriously, I will be taking my case to the Consumer Arbitration Committee. I expect a thorough review and either a replacement or a full refund. Customers should not be left to deal with faulty products on their own while brands ignore them.
I purchased a pair of Skechers shoes on September 22, 2024, expecting high quality. However, within just a few days, the shoes started showing multiple defects. The material began peeling, the color faded, and the sole cracked. Over time, the inner lining tore, and white stains appeared on the front...
On January 4, 2025, I purchased two pairs of Skechers — one being the Air Cooled model — from an official store. I didn’t start wearing them immediately and began using them around the beginning of April. After roughly just 1.5 months of casual wear, I noticed a tear in the inner lining of one pair....
On May 4, 2024, I purchased a pair of Skechers sneakers, wearing them solely in an office setting. Despite this limited usage, the inner heel lining has already worn down. I returned to the store, hoping for a resolution, only to be told that this issue was not production-related and my claim was de...
I purchased a pair of Skechers athletic shoes, and before the warranty period even ended, I noticed tearing and unraveling in multiple areas. I immediately submitted a warranty inspection request, expecting the brand to stand behind its product. However, the response I received from Skechers stated...
I bought a pair of Skechers shoes about a year ago, and I’ve only worn them occasionally—on special days like holidays, weddings, or formal events. Despite this very limited use, the shoes have already started to tear on the inside lining, causing discomfort and pain when walking. There are also vis...
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