The authorized service center for my Qcy T7 Bluetooth Headset did not meet my expectations. On 11/11/2022, I sent in my headset for repair under warranty because the right earpiece stops working just 5 minutes after being charged. I bought it on 3/3/2022. On 1.12.2022, I received my headset back from the service center with the explanation that the problem was due to user error, despite the fact that the headset was in perfect condition and had been used with extreme cleanliness. As a replacement, they offered to charge twice as much as commonly available headphones. That's not acceptable at all, and I'm really annoyed by the service center's inability to help me. Although user error may account for the headset powering down after 5 minutes of inactivity after a full charge, the problem should still be covered by the manufacturer. I expect a prompt response from Qcy in the form of a free replacement headset, and I want them to reconsider their criteria for what constitutes user error. I trust that the problem will be fixed quickly and that Qcy will take the necessary steps to enhance its customer service in the future. For your future assistance, I appreciate your consideration.
I bought the QCY HT08 earbuds as a gift about three months ago, but ended up using them myself. After using them for just one week, the sound suddenly cut out without warning. I sent them in for warranty service, expecting a quick fix or replacement. But now it’s been over two months and I still hav...
I recently bought a QCY H3 Pro over-ear headset, and within just three weeks of use, I’ve already run into a major issue. While the audio quality for listening is fine, my voice barely transmits to the other side during calls, even when I raise my voice or speak directly into the microphone. I trie...
Despite my JBL Quantum 100 headset having a 2-year warranty, it stopped producing sound in the 17th month. I sent the product to service through Teknosa store. After about two weeks, it was returned without any repair, labeled as “user error,” and I was offered a different product for an additional ...
I purchased the Honor Earbuds X5E (blue model) on September 16, 2024, expecting solid quality from a trusted brand. Unfortunately, my experience has been anything but reliable. By April 10, 2025, I had to send the earbuds to service due to multiple technical issues. First, the right earbud wouldn’t...
In August 2022, I purchased a genuine wired headset from Teknosa in Anadolu Hisarı. However, starting from April 2023, the product began to malfunction. I promptly visited Teknosa to explain the issue, and they initially showed interest in resolving it. However, after waiting for 1.5 weeks, I receiv...
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