On December 8, 2025, I purchased a Hannah Rider 2 five-season tent from Spx.com.tr. After my order was confirmed, I noticed that the product had not been shipped, so I called customer service and was told that the shipping time was 1–5 business days. When I called again today, I was told something c...
On 03.12.2025, through Spx’s delivery service, I purchased a product that was shown as available for sale on the website, but I later found out that this product was actually out of stock and could not be supplied. Despite the stock issue, the product continued to be offered for sale, which caused b...
On November 16, 2025, I placed an order for a discounted product through the SPX website. I completed my payment based on the promotional price, and my order was successfully created. However, despite not requesting any cancellation, I learned five days later that my order had been canceled. On Nove...
On 28.09.2024, I purchased a pair of Crocs Classic Glitter Clog K (size 10C) for my daughter from the SPX branch at İstMarina, Istanbul. Despite not even coming into contact with seawater, the color of the clogs faded in a short time and well before a year had passed. On August 12–13, 2025, I return...
"They took care of it, my grievance was resolved. Thank you..."
I bought Merrel brand shoes for my sister from Ankara Cepa SPX store 2 days ago. Since our foot sizes are the same, I tried them on myself. My sister didn't like the shoes very much, so I went to the store for a product change/exchange. The guy there could have helped just as he was entering the doo...
On 12.07.2024, I purchased a pair of Cross brand sandals (size 43) from the SPX store at 41 Burda. However, after just one use, the sandals shrank to the point where they appeared to be size 38. I submitted the product for review twice, but both times it was returned as a "user error." I find it har...
I only wore a pair of Asics tennis shoes around 25 times on the tennis court. But the soles already show the kind of deformation I would have expected from far less expensive goods. Hoping the company would see the problem, I sent the shoes in for inspection; but, they insisted there was no flaw. Su...
I purchased shoes from SPX Viaport Kurtköy branch on March 24, 2024, and encountered a problem within 3-4 days. The product was taken to the store for inspection. After evaluation, a decision for exchange or refund was made (though the company doesn't bother to inform you of the outcome; you must ke...
I bought a pair of 'Salomon Cross Hike GTX shoes from the 'Raffi Magaza E-Ticaret' store in Mugla-Fethiye on May 25, 2023. To my dismay, the inner part of the left heel, where the Gore-Tex material is, detached from the shoe after only 1.5-2 months. On September 11, 2023, I returned to the same stor...
On July 19, I bought something from the SPX store in the Capitol Shopping Mall. Because the product was so big, the store didn't have any in stock, so it was sold from the SPX warehouses. I bought the item and paid the price. Since then, I've had a lot of problems. I've been calling the Capitol SPX ...
On 24/04/2023, the Skechers brand shoes I bought from the Istanbul Kartal İst Marina AVM SPX store on 24/04/2023 opened the front side from the seam part before 45 days passed, when I brought them to the store for replacement, they stated that they would send them to the factory for review and that ...
I purchased a pair of shoes for my son from the SPX store in Istanbul Akmerkez Shopping Mall last October. We wore them often, but after a while, the front left side of the shoe began to open slightly, so I returned them to the store. The staff, however, refused to exchange or refund the shoes, clai...
I went to the SPX store in Erzurum to exchange a gift item I had bought because I wanted to change the size and color. Even though I had the receipt, they wouldn't let me exchange the item because it didn't have a tag. I didn't understand why they wouldn't let me exchange the item just because it di...
I went shopping for the first time at the SPX store in Buyaka Shopping Mall not too long ago. The next day, I asked for a refund on the item I had bought, which was granted. But I still haven't gotten my money back. I can't think of another time I went shopping where customers were so unhappy. Your ...
"It is very pleasing that they called and showed interest in the issue in such a short time, especially since the general coordinator called and solved my problem. it is an element that changes our opinions about the brand in a positive way. Thank you very much."
My wife and I went to the Akasya SPX store to get everything we needed for our upcoming trip. We were already familiar with the price range of 70,000 ...