My Honor Earbuds X5E Had Charging and Sound Issues

I purchased the Honor Earbuds X5E (blue model) on September 16, 2024, expecting solid quality from a trusted brand. Unfortunately, my experience has been anything but reliable. By April 10, 2025, I had to send the earbuds to service due to multiple technical issues.

First, the right earbud wouldn’t charge properly unless I connected the case directly to power. Then the left earbud started producing very low sound, making the device almost unusable. I sent it in, expecting a quick repair or replacement under warranty.

But instead, the service center (Istech) responded by blaming me, saying it was due to “user error”—accusing me of things like blocked filters or earwax damage. That’s completely unacceptable. I’ve used cheap earbuds from BİM for over 10 years without issues, and now I’m being blamed and charged more than the original price for a known issue in a premium product?

Honor, this is not the quality or service your brand promises. I demand that you handle this under warranty as you should. Do the right thing—repair or replace my earbuds without charging me extra. A product this new shouldn’t fail, and the customer should never be blamed for poor design or quality.