Multiple charges were made without my knowledge or consent through the Yalla Okey app on my Akbank Axess credit card. For these transactions, I did not receive any SMS verification codes or notification messages. Unauthorized transactions occurred on different dates, especially in April, and later again in September, October, and November.
As soon as I noticed the issue, I immediately filed a dispute with my bank. A refund was issued for only one transaction, while the others are marked as “temporarily unpaid” or “rejected.” Despite this, I want to clearly state that I am not responsible for these transactions and that my card information was used without authorization. I also contacted Yalla Okey via email, but received no response.
I am requesting that all charges made without my knowledge or consent be canceled and that all amounts charged to my card be refunded to me. Additionally, I request that this security breach be investigated, that necessary measures be taken to prevent it from happening again, and that I receive a written explanation regarding this matter.
On October 6, 2025, at 10:55 a.m., ₺19,999 was withdrawn from my Akbank credit card (moka united/ıtx turke), followed by two additional unauthorized transactions at 10:58 a.m. for ₺498 and ₺1 (plan Exxen), totaling ₺20,498. These transactions were made without my knowledge, and I never received any ...
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On November 17, 2025, I received a notification stating that a total of 3,031 TL worth of transactions had been made through TikTok using my Yapı Kredi bank card. These transactions were carried out completely without my knowledge, consent, or authorization. As soon as I noticed the issue, I contac...
I am an Akbank credit card customer and I noticed an unauthorized transaction on my card with the last four digits 2632. On 04.10.2025, a transaction of ₺9,468 was made through a firm named iyzico-zara.com as an online purchase. This transaction was carried out without my permission and approval, an...
On August 11, an unauthorized charge of ₺1,459.99 was made to my card, linked to my Tokat Merkez Branch account through the Akbank mobile application, in the name of “YDS Google wu zeyuan.” According to information I received from customer service, this transaction was attempted 2-3 times, yet I was...
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