Xolvie Resolution Specialist April 20, 11:47 am
If Purisaki charged you extra at checkout,
Act quickly to secure a full refund;
• Cancel or stop the order immediately;
– Log in → Orders → Find your order → Cancel
– If already processed, proceed with refund request
Verify the overcharge;
• Check:
– Final checkout price vs product page price
– Hidden fees (shipping, tax, service fee)
– Currency conversion differences
• Note:
– Take screenshots before anything changes
Gather evidence;
• Collect:
– Payment receipt / bank statement
– Screenshot of checkout page showing higher price
– Order confirmation email
Request a full refund;
• Contact:
– Purisaki customer support (live chat / email)
• Write:
– “I was charged more than the displayed price at checkout. I request a full refund due to incorrect pricing.”
If support does not reply, you might want to consider posting a complaint on Xolvie in order to bring attention to the issue and try to find a solution.
Vote
Related Complaints
Purisaki Website No Response After Charging Customer
Mustafa
April 05, 12:48 pm
-On March 29, I ordered 4 boxes of Purisaki tape from the website Trypurisaki.com. During the payment process, approximately $90 was charged to my credit card. However, I did not receive any order confirmation email, SMS, or any kind of notification regarding my purchase. After completing the paymen...
purisaki-website-no-response-after-charging-customer-1.jpg
Purisaki Order Not Delivered and No Customer Support
Gülcan
April 03, 10:13 pm
-On March 28, I placed an order on trypurisaki.com for a belly patch product under the Claudia Hoffman brand. However, even after 6–7 days, I have not received any shipping information or any kind of notification regarding my order. There is no phone number available on the website, so I cannot cont...
Purisaki Refund Not Received After Same Day Order Cancellation
Zeynep
March 30, 8:52 pm
-On March 23, 2026, I placed an order (Order No: 26953042) on Purisaki’s official website for a barber patch product. However, I canceled the order on the same day. Despite this, it has been 8 days, and the refund of approximately $145 has still not been credited back to my Ziraat Bank credit card. ...
Purisaki Order Caused Duplicate Charges Without Confirmation
Tülay
March 29, 3:07 pm
-On March 29, 2026, I placed an online order for 4 boxes of Purisaki belly patches. Immediately after placing the order, within the same minute, I noticed that my credit card was charged three separate times consecutively. In my mobile banking app, these transactions appear under the description “Try...
Pirusaki Website Overcharged and Failed to Refund Payment
Demireli
March 23, 8:48 pm
-On March 14, I placed an order for a slimming patch through the official website of “Pirusaki Berberin Yama.” While placing the order, the total amount displayed on the screen was approximately $15. However, right after completing the purchase, I received a notification on my phone stating that appr...
Purisaki.com Order Stuck at Customs and Returned No Refund
Turan
March 05, 10:21 am
-On January 29, 2026, I placed an order on the purisaki.com website for Purisaki Berberine Patch (×4) and standard delivery (×1) and paid approximately $140 by credit card. My order number is ***-20260129-1697. According to an official notice dated February 20, 2026, from Uluslara Pkim/Merkez-Nakit ...
Purisaki