I bought white sandals from Pull and Bear on Trendyol on May 11th, order no: #2011314634. But later, I saw this sandal in the store and had the opportunity to try my size, it did not fit my foot, it was incredibly narrow. Later, I wanted to cancel this sandal I bought from Trendyol, it was not canceled because it was prepared for cargo. Anyway, I was going to return it without taking delivery from the door after it was delivered to the cargo, but since the people at home received it unknowingly while I was away, I made the return from the address the next day. There is no problem so far, while I am waiting for the return confirmation, the return is rejected because it is not suitable for resale. Pardon? How can it be? How can a product that I have not opened and used not be found suitable for sale? Even if it's the wrong product, it's not my problem, I know what I'm doing, I didn't open that package and I returned it, even the courier who received the return is a witness to this. I paid 459,95₺, not a little ice. And if a huge company is doing this, woe to us! Trendyol's customer representative said that the product would come back to me and asked me to open it and take pictures of it. I never thought of opening it and receiving it at the door, but I have to, I will share it here when the Muş package arrives. I don't know what it is. If I can't get a result again, I will complain to the Consumer Court.
I purchased two different products from two sellers (Guess and Pull & Bear) through Trendyol but had to return them after they arrived. When the return was processed, a Trendyol Express employee mistakenly sent the Guess shoes (worth ₺3300) to Pull & Bear and the Pull & Bear overalls (worth ₺1590) t...
I recently ordered two tracksuit bottoms for my son from Pull and Bear, with order number 20125301274. Unfortunately, both items turned out to be too large, so I promptly returned them in accordance with the return policy, along with the required shipping and return code, on May 22, 2024. However, a...
On September 27, 2025, I canceled my online order from Pull & Bear’s web store. My order number was 20186090664, which included a cardigan and a blouse. The total amount of 3,180 TL was charged to my credit card, but even after the cancellation, the refund has still not been processed. After cancel...
I purchased a pair of shoes from Pull & Bear today, but they were too small. Naturally, I wanted to initiate a return, but the process has been unnecessarily complicated and frustrating. How difficult can it be to return an item? First, I contacted customer service to ask if they offer home pickup ...
On September 3, 2025, I purchased an item from the Pull & Bear online store and later returned it unused with an official return request. My order number is 20255141987. According to the system, my refund of 3,470 TL was supposedly processed back to my bank card on September 10, 2025. However, as o...
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