I ordered some jeans off the Pull and Bear website on the 28th of December 2024, it said that it would arrive on the 6th of January, but when I tracked the order yesterday it said it had already been delivered on the 2nd of January. I checked the reference photo and it seemed like an unfamiliar location. For context, I live in a building with two separate colonies and the parcel seemed to have been delivered to the wrong colony. Even though I did specify my colony and flat number, when I checked the other area there was no sign of my parcel. I even checked each individual flat and there was still no sign. How can we proceed with this situation, since it’s not my fault and my parcel has not yet arrived at the designated address, I understand it may also not be your fault but I am nevertheless a bit worried since I could potentially lose my money. Please do let me know how to solve this issue.
I placed an order for a gift coat for my girlfriend from Pull and Bear on June 19, 2023, with order number 20162221287. It has been almost a month now, and there has been no communication from anyone regarding the status of my order. The system keeps giving me vague responses, postponing the deliver...
In the order I placed on the Pull & Bear website on December 10, 2024, the delivery time seemed to be 2-4 days. However, the lack of updates regarding the shipment status has been frustrating. Today is December 21st and my order still appears to be on the way. Despite multiple follow-ups, no concret...
pull and bear sold me a product that was not in stock ! 4 days ago i've bought a pair of pants and after 2 days i contacted with customers' service they told me they packed my product and it's been waiting for the carrier to delivering my adress. Later i asked again , they told me it's waiting for t...
I placed an order during the Pull & Bear sale and was expecting two separate deliveries. One shipment arrived, but the other package never reached me. However, the missing items were incorrectly marked as delivered. I contacted customer service, but they offered no solution. It has been a month, an...
I placed an online order with Pull & Bear on October 19, 2024, for in-store pickup. It has now been 11 days, and the order status still shows as “in transit” with no indication of its exact location or status. I find it highly frustrating and unacceptable that an order could take so long without eve...
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