I ordered product number 246548735541 on 23.11.2023, and after patiently waiting for 8 days, the package finally arrived, unboxed it, was shocked to find only the top part of the tracksuit instead of the complete set. This is a major absurdity; I specifically ordered a tracksuit set, not just the top. It seems there was a significant oversight from the individuals responsible for packing and quality control. These errors are inexcusable, and customers should be cautious. Additionally, the performance of the delivery company has been disappointing. I am seeking either an exchange for the complete tracksuit set or a refund. receiving an incomplete order, hope this issue is promptly addressed.
I took the product to the store, and my refund was directly credited to my account, thank you. My humble advice is that they should make a change in the shipping company and customer service.
Pull & Bear sent me an incomplete order. Instead of sending the missing item, customer service is asking me to return the product. I ordered a tracksuit set, but it arrived incomplete—only the pants were in the package. The sweatshirt was not included. I paid for the full set and expected to receive...
On September 21, 2025, I placed an online order through the Pull & Bear website (Order No: 20185353644) for a pair of sweatpants totaling 2,380 TL. The estimated delivery date was September 24, but even after a full week, my order never arrived. For several days, the order status showed as “out for...
I requested a refund for my Chunky Sole Trainers after they became severely damaged just two months after purchase. Following your instructions, I returned the item via Aras Kargo on September 5, 2024, and the package was confirmed delivered to your location on September 6 at 5:59 PM. Despite this, ...
I recently ordered two tracksuit bottoms for my son from Pull and Bear, with order number 20125301274. Unfortunately, both items turned out to be too large, so I promptly returned them in accordance with the return policy, along with the required shipping and return code, on May 22, 2024. However, a...
I ordered a white size 38 running shoe from Pull & Bear, but what I received was shocking—a size 42 men's shoe! This isn’t just a minor error in size; it’s a completely different product from what I ordered. How can such a mistake happen? Sending the wrong size of the same shoe might be understandab...
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