PUBG (Pubgmobile.com) connection issue

I have a very serious and long‑lasting problem with one of my PUBG Mobile accounts and I feel completely ignored and unfairly blamed by the support team. I play with two different accounts on the same phone, using the same mobile operator and the same server, but only one of these accounts has an ab...

For the past 4–5 weeks, I have been experiencing serious connection issues when trying to play PUBG Mobile on my Infinix Hot 50 Pro device, but only while connected to Wi-Fi networks. Whenever I connect to any Wi-Fi network, my ping suddenly spikes, and I cannot even enter the game. Because of this,...

I play PUBG Mobile on my Poco X7 Pro Android smartphone, and for the past week I’ve been facing a frustrating issue: my account keeps getting frozen every other day. This happens suddenly without any warning or explanation from the system. Despite reaching out to the support team, I haven’t received...

For the past three days, I have been unable to log into PUBG Mobile on my Tecno Camon 30 Pro 5G smartphone. Each time I try to open the game, I get a persistent “connection error” message, even though my device is connected to the internet without any issues. To troubleshoot, I switched between dif...

I own an Infinix GT 20 Pro smartphone, and for the past two days I have been facing a frustrating issue while playing PUBG Mobile. When I first launch the game, the device’s processor temperature indicator lights turn on as expected, but they shut off again shortly after. In the past, these lights w...

My Facebook account was hacked, and unfortunately, my PUBG account was linked to that Facebook profile. Since the hack, I have been completely unable to log in to my PUBG account, losing access to all my progress and in-game purchases I have worked hard for over time. This has caused a major disrupt...

I have been playing PUBG Mobile for over six years, investing a great deal of time and approximately ₺30,000 into my account (ID: 5180****95). On January 26, during a ranked match, I experienced a sudden internet outage due to a power cut. My Wi-Fi disconnected, and I immediately switched to mobile ...

I’ve been trying to play PUBG, but I can’t get into a single match—no matter which game mode I choose. Whether it’s solo, duo, or squad, the same issue keeps happening: the game just sits on the matchmaking screen and never starts. It doesn’t matter which map I select or what time I try—there are ze...

Dear PUBG Mobile team, I’ve been a dedicated player for several seasons and have genuinely enjoyed the game—until recently. Over the past few seasons, I’ve been constantly getting randomly kicked out of the game, especially during critical gunfights. It happens without warning, without cause, and it...

I’m extremely disappointed with PUBG Mobile due to its constant stability issues and the company’s complete lack of care for its users. I’ve been waiting for an update that would improve performance and make the game smoother with my current internet connection—but nothing has been done. The gamepla...

I am constantly unable to access PUBG due to a recurring network error that appears every time I launch the game. It doesn’t matter what I try—the game refuses to open and always throws the same message. This isn’t a one-time issue; it’s persistent and has made the game completely unplayable for me....

I just noticed a ₺1649.98 charge on my phone bill, listed under PUBG Mobile, but I have never signed up or made any purchases in the game. I contacted Türk Telekom, and they confirmed that the charge was made for PUBG, yet I have no account or connection to the game. I reached out to both Türk Tele...

Even though I have no connection to PUBG, I was charged for three separate purchases through the PUBG app, and the total amount was billed to my Türk Telekom account without my consent. After researching, I found many similar complaints, most of them involving Türk Telekom. Why is Türk Telekom allo...

I can’t remember which email is linked to my PUBG Mobile account because it appears partially hidden (with stars) in the settings. Since I can’t view the full email, I am unable to manage or update it. This is a huge problem because my account is very valuable, and I need to remove the linked email...

I am unable to link my Twitter account to PUBG Mobile. My Facebook account is already connected, but every time I try to add Twitter, I get the error message: "Security Verification Model Failed." This issue is incredibly frustrating because I need access to my Twitter login, yet no matter what I d...

I am having trouble accessing PUBG Mobile. It is really frustrating. I have attempted to uninstall and reinstall the game, but I am still unable to access it. Whenever I attempt to launch the game, all I see is a black screen. I have never encountered this issue in the past, and I am perplexed as to...

During my PUBG Mobile session, I encountered some lag issues. After enabling Game Turbo and running a deep clean, I experienced even more lag and eventually encountered a crash. I attempted to rejoin the game, but unfortunately it became stuck at the 'loading 50%' stage. For the past two days, I've ...

I was logging into my PUBG mobile account via X, but it redirects to X during the connection, but the page I can accept through X does not open, only the main screen appears, although I have tried it many times, I deleted it and reinstalled the applications, it did not happen before, now it doesn't ...

To the PUBG Mobile team, When I play on the emulator, I keep running into annoying bugs. The gun sounds are all mixed up; they're coming in one at a time, and I can't tell the difference between enemy and team shots. Also, it takes a long time for the loot in the boxes of downed players to load. It ...