Protherm has terrible customer service and service management. When you request maintenance, they immediately charge you and schedule an appointment. They give a vague time window of between 9 AM and 5 PM, without specifying a more exact time. If you miss their call while waiting at home, your appointment is immediately canceled, and they try to reschedule it for another day.
If you can't take time off work or are only available on that day, you're out of luck and won't receive service. If you then request a refund, you're forced to fill out a handwritten, signed petition. Essentially, they don't provide the service and make it difficult for you to get your money back, pushing you to give up on your refund.
The Protherm brand boiler we bought nine years ago apparently only has a lifespan of nine years. Despite having a maintenance contract every year, the boiler started having issues after nine years. They claimed that the water coming into the boiler was under high pressure, even though there was a pr...
We purchased a Protherm boiler, and it was installed and activated by the service team. However, the boiler only runs for about two hours before it stops completely. Each time we call the service team back, they get it running temporarily, but it shuts down again as soon as they leave. To make matte...
Never use Pronet. Pronet issues invoices with amounts higher than what was agreed upon, and when I request cancellation, they delay the process and continue sending high invoices every month. Even when I clearly ask for a breakdown of the charges, they avoid providing a proper explanation. I’ve been...
I called for service on my Protherm boiler, which is still under warranty, but the experience has been frustrating. I requested the visit after 4 PM, yet the technician arrived at 3 PM, saying, “We’re heading out of the area, so if you’re home, we’ll come now.” When I contacted customer support, the...
I received a scheduled day and time slot from the service for air conditioner installation (06/05/2023, between 3:00 PM - 5:00 PM). Stuck at home in 40-degree heat, waiting for the service to arrive, I couldn't leave. I called customer service twice, they promised to assist but never got back to me....
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