The Protherm brand boiler we bought nine years ago apparently only has a lifespan of nine years. Despite having a maintenance contract every year, the boiler started having issues after nine years. They claimed that the water coming into the boiler was under high pressure, even though there was a pressure reducer installed on the water meter. They told us to call a plumber to reduce the pressure. When we set the pressure to their recommended level, the hot water from the boiler stopped working entirely. Both the service company T***** K******** and DemirDöküm operate with an outdated approach. I requested a service appointment on Thursday, asking for the technician to come on Saturday. They refused to create the appointment and only promised to call before coming. In a city like Istanbul, where plans need to be made, how can anyone be expected to wait around without a set time? It is 2025, and we do not even have hot water to shower at home. My advice to anyone considering this brand or service is simple: Do. Not. Buy. If a boiler’s lifespan is only nine years, the problem starts at the very beginning. And when the service and company act on their own terms without helping you, there is nothing left to say.
Our Protherm brand combi boiler has been giving us trouble with hot water for the past year. It's been a living hell, and we're almost ready to snap. The personnel dispatched to fix the problem keep shifting the blame between themselves, leaving us feeling helpless and frustrated. We've already spen...
Since we moved to our new home, we've been experiencing problems with our Protherm combi boiler on a regular basis. The service team has made several visits in an effort to resolve the issue with pressure setting fluctuations, but their solutions have only been temporary. During my most recent visit...
I called the service because the Protherm Gepard Condens combi boiler, which I started using in January, was making a "pop" sound when it started igniting. The service said to record the voice and send it. Somehow (by chance in the middle of the night) I was able to record the sound. I sent it via W...
Hello, I reside in Avcılar, Istanbul. I've got a two-month-old boiler. When you take a shower, it turns off the hot water after five minutes. I replenish the boiler with water, but the problem persists the next day. The boiler fails to heat the water, and despite the service team's two visits, they ...
Having extended the warranty of my Protherm Lynx 24 boiler annually, paid until 2023, the trouble began after the last free maintenance by DemirDöküm in March 2023. Despite my insistence on getting the service done towards winter, they were adamant about doing it during that period. After the maint...
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