Never use Pronet. Pronet issues invoices with amounts higher than what was agreed upon, and when I request cancellation, they delay the process and continue sending high invoices every month. Even when I clearly ask for a breakdown of the charges, they avoid providing a proper explanation. I’ve been calling them for months, and they keep saying, “We will get back to you,” but they never do. This company is entirely focused on preventing cancellations. Once you sign up, it’s nearly impossible to leave. Their lack of accountability makes the situation even more frustrating. They even send threatening messages about legal action. I’m ready to pay the invoices just to cancel, but they don’t even respond to that.
Here's the translation of the text from Turkish to English:
"Look, I'm begging everyone who reads this here. Do not subscribe to Pronet. The company, which does not charge a fee for installation, charged 3000 TL based on a clause in the contract just for the cancellation fee. Apparently, there is such a thing according to Article 8. Read the clauses carefully. They try every possible way to prevent cancellation. There are 7 months left until the end of the system for which I paid annually in advance, and they have taken the money, yet they are asking for 8000 TL for its cancellation. Look, if someone who falls into this trap is not wealthy and does not agree to pay this money, they cannot escape. I am canceling all 3 of my systems and then I will feed 40 orphans. My only request from you is, if you are not patient and wealthy, please do not get involved, I beg you."
In March, I submitted a written petition to cancel my Pronet membership. They said, let's extend it for free, find us a new member, and transfer our subscription to him. I said OK. However, they continued to issue invoices after that date. I called. They said it was a mistake and we will refund your...
I'm experiencing constant frustrations with Pronet company. Trying to cancel the system has proven to be quite challenging, with various obstacles and a strong push to keep the service. Their pricing has surged to exorbitant levels. Even though we've submitted the necessary documents to cancel a ser...
I've been trying to cancel my Pronet membership for the past two months. However, they are refusing to let me cancel, instead stalling me with excuses...
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