We purchased a Protherm boiler, and it was installed and activated by the service team. However, the boiler only runs for about two hours before it stops completely. Each time we call the service team back, they get it running temporarily, but it shuts down again as soon as they leave. To make matters worse, we’re charged a service fee every time they come, yet the problem remains unresolved. When we requested a replacement, no one took responsibility, and the call center even suggested we were sold a faulty unit. Winter has arrived, and this ongoing issue is leaving us without reliable heating. We need Protherm to address this problem immediately and provide a replacement to resolve this ongoing inconvenience.
I purchased a Protherm boiler brand new two years ago and paid extra for an extended warranty. Unfortunately, it has been problematic from the start, requiring frequent service calls. I never know if I’ll be able to use hot water in the morning or if the radiators will work during cold winter days, ...
I called for service on my Protherm boiler, which is still under warranty, but the experience has been frustrating. I requested the visit after 4 PM, yet the technician arrived at 3 PM, saying, “We’re heading out of the area, so if you’re home, we’ll come now.” When I contacted customer support, the...
Around two months ago, our Buderus boiler malfunctioned. When the authorized service technician came, they informed us that the main heat exchanger was broken and would be replaced once the part arrived. However, despite numerous follow-ups, we are still being told that the part has not arrived. The...
Our Protherm brand combi boiler has been giving us trouble with hot water for the past year. It's been a living hell, and we're almost ready to snap. The personnel dispatched to fix the problem keep shifting the blame between themselves, leaving us feeling helpless and frustrated. We've already spen...
My Protherm Puma Condens 18/24 boiler, which was installed only a few months ago, unfortunately, experienced a breakdown and is now showing the F32 error code. The service team arrived and informed me about the need for a part replacement. However, I have been waiting for that part since December 27...
Comments