I called for service on my Protherm boiler, which is still under warranty, but the experience has been frustrating. I requested the visit after 4 PM, yet the technician arrived at 3 PM, saying, “We’re heading out of the area, so if you’re home, we’ll come now.” When I contacted customer support, they gave me the service number, but no one answers.
Despite paying for extended warranty options (for which they’re asking an additional ₺8,000), Protherm is failing to provide reliable support. My issue remains unresolved, and I’m requesting immediate assistance to address the boiler issue properly.
We purchased a Protherm boiler, and it was installed and activated by the service team. However, the boiler only runs for about two hours before it stops completely. Each time we call the service team back, they get it running temporarily, but it shuts down again as soon as they leave. To make matte...
I purchased a Protherm boiler brand new two years ago and paid extra for an extended warranty. Unfortunately, it has been problematic from the start, requiring frequent service calls. I never know if I’ll be able to use hot water in the morning or if the radiators will work during cold winter days, ...
Our Vaillant boiler was serviced on February 16, 2024, as part of a 10-year extended warranty and free maintenance plan. When we complained about inadequate heating, the technician recommended radiator flushing, which cost around ₺3200 upfront. We planned an appointment for today, February 29, but h...
I have a Buderus combi boiler and even purchased an extended warranty, but my experience has been nothing short of a nightmare. My boiler broke down, and for four months, it has not been repaired. I received a bill for ₺25,000, yet the service still hasn't been able to fix it. They removed the boile...
Our Protherm brand combi boiler has been giving us trouble with hot water for the past year. It's been a living hell, and we're almost ready to snap. The personnel dispatched to fix the problem keep shifting the blame between themselves, leaving us feeling helpless and frustrated. We've already spen...
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