PK XD made my in-game purchases disappear, how can I get a refund?

On Saturday, September 6, 2025, at around 02:30 AM, I logged into PKXD from my iPad 10. My in-game email address is c*@gmail.com.** When I accessed my account, I discovered that all of my Pets and in-game progress had disappeared. My account was left with 0 legendary pets, 3 rare pets, 4 uncommon p...

I play PK XD on PC, and about 10 minutes ago I suddenly noticed that my account showed -173 diamonds. I have no idea why this happened, as I did not make any transactions or actions that would reduce my diamonds. My account name is applejack, and my ID number is 2943. About 4 days ago, I did purcha...

I play PK XD on the Android platform. Last night, I discovered that the builder I had been working on for about two days suddenly disappeared. I did not receive any error messages or warnings; the builder was simply gone. My account information is cerosspkxd#7719. While creating the builder, I also...

On August 12, 2025, my PK XD account with the username x** was hacked without my permission. The hacker changed both my password and email address, locking me out completely. My account username now appears as e*. This was the first time I have ever experienced such an incident in PK XD. My account...

I have been playing PK XD since 2020, and my account kuromi #441140 contained many valuable items, including my 2019 pets and the purchased Kuromi package. On May 26, 2025, I was able to log in for the last time. Shortly after, my password was changed without my consent, and I have been locked out e...

Just a few minutes ago, my two friends and I each paid diamonds in PK XD to purchase a Pet Pack bundle together. In total, we spent 55 diamonds for this group purchase. The in-game transaction showed up as successful, and we all received confirmation messages that the payment had gone through. Howe...

For the past month, I’ve been experiencing serious issues with missing diamonds in PK XD despite making verified payments. I purchased the Plus feature using a credit card, and although the transaction went through, I never received about 200 diamonds in total. On top of that, even for smaller purch...

I have been charged by PK XD four times in a row without ever subscribing or authorizing any payments. I do not have an active subscription with them, nor did I consent to any kind of recurring payment. Yet, somehow, my card has been charged multiple times without my knowledge or approval. This is d...

I had several valuable pets in PK XD — specifically 5 rideable Pamps and 5 baby Pamps. But suddenly, the game kicked me out without warning. When I logged back in, all of my pets were gone. I checked everything thoroughly and confirmed that my account was not hacked or stolen. This was not a case of...

I’m writing this because I am extremely upset and disappointed. Some of my most valuable and hard-earned pets have disappeared from my PK XD account without my permission. These pets were collected over a long period of time with dedication and effort, and losing them has really affected my experien...

I’ve been trying to buy something in PK XD, but no matter what I do, the purchase won’t go through. I’ve double-checked my card details, tried different payment methods, and even restarted the app, but nothing works. There’s no clear explanation, and I’m getting frustrated with this lack of function...

My daughter has been playing PK XD for over three years, and yesterday something devastating happened. After logging into the game, she was prompted to approve a new update. But once the update completed, her entire account had been reset—as if she were a brand-new player. This has caused so much e...

On July 2025, while playing PK Xd on Playpkxd.com, I experienced a sudden server disconnection, after which my account was compromised. As a result of this breach, I lost several of my valuable in-game pets, including my Fox Kity, Haunted Doll pet, and most importantly, my Baby Boto and Pamps Tobias...

On July 2025, while playing PK Xd, I discovered that all my pets were deleted from my account by a user named “c00lkid.” These pets were the result of my long-term effort and in-game purchases, and losing them has caused me significant emotional distress and financial loss. Despite my attempts to s...

My PK XD Plus renewal date has passed, and I still haven’t received what I paid for. It’s been two full days now. Two days ago, the timer said 12 hours left, but nothing arrived. I checked again yesterday—it said 15 hours left, still nothing. And today, it now says 22 hours, but I haven’t received m...

On April 30, 2025, I purchased a pet in PK XD for ₺85.99, but the pet never showed up in my account. The payment was successfully withdrawn from my bank, so the transaction went through—but I received nothing in return. There was no confirmation, no pet, no explanation—just my money gone. What make...

I purchased a character in the PK XD game for my daughter, and the payment was successfully withdrawn from my account—but the character was never delivered. This app completely lost my trust. My daughter loved playing this game, and now she’s left disappointed and confused. In the beginning, everyth...

I purchased both the 20-pack and 10-pack pet sets in PK XD after the latest update. The money was immediately withdrawn from my account, but I never received any of the pets. At first, I got a message saying, “You already own this set,” which made no sense since I clearly didn’t. After that, even th...

I made two in-game purchases in PK XD after the latest update because my daughters were excited about the new content. The payments went through, and I got a message saying the purchases were successful. But right after that, an error popped up—and nothing was delivered. No items, no gems, nothing. ...

I made two separate purchases in PK XD—20 Blob Pets through my Android device and another 20 Blob Pets along with 400 green gems through my iOS device. The money was successfully withdrawn from my credit card, and the purchases show up clearly in my iOS purchase history with proper receipts. However...

I purchased 50 Pet Pots for 75 gems in PK XD (Playpkxd.com), but despite waiting for a long time, I never received them. However, my 75 gems were deducted immediately. At the time of purchase, I had 104 gems, and now I only have 29 left, yet I still don’t have the Pet Pots I paid for. This is incre...

Hello, on February 12, 2025, at 11:05 PM, I made an in-game purchase on PK XD, but although the money was deducted from my account, I never received the purchased item. I have waited, restarted the game, and checked my transaction history, but the purchase still hasn’t been delivered. I contacted s...