PK XD made my in-game purchases disappear, how can I get a refund?

Today at around 6:00 PM, I purchased the “What Dynasty Dresses Pack” in Pkxd using in‑game currency on my Google Pixel 7a through Google Play. The purchase process looked completely normal, and there was no error message, but after the payment, the pack never appeared in my account. I have not been ...

On Thursday, January 15, I purchased a pet called “Glitch Loyal Friend” in the PK XD game. During the purchase, 300 diamonds were deducted from my account, but the pet was never delivered to my account. As a result, I do not have the pet, and my diamonds were spent for nothing. I also received no r...

I am using PK XD with the account named “Esinimtatlim,” account number 14747. Up until January 12, I was able to log into my account without any issues and could see all of the pets I had purchased. However, although I can still log into my account now, I have noticed that a significant portion of t...

About 10 minutes ago, I made an in-game purchase for $2 in PK XD using my credit card. Even though the payment was successfully charged to my card, the items I purchased were not added to my account. I completed the transaction through my account with the username mertdemır and ID 336. Since the pa...

In the PK XD game that my daughter plays, her valuable pets were stolen for the second time. Because of this situation, my child is crying uncontrollably, and this incident has truly upset our family. We use the account with the username “A101poşeti,” and another theft occurred on January 2. My dau...

Today, around 11:00 AM, I purchased XD Plus in PK XD using a Google Play code and paid $2 USD (equivalent to 85.99 TL). After the purchase, the badge and other XD Plus features became active, but I still cannot open the private world feature. Even though I keep entering and exiting the game and sel...

On the App Store, a monthly subscription for the game “PK XD” was started on my account without my knowledge or consent for ₺29.99. I noticed the first charge on September 18, 2025. I have never registered for this game by email and did not initiate any subscription. I have not yet taken steps to ca...

On Saturday, September 6, 2025, at around 02:30 AM, I logged into PKXD from my iPad 10. My in-game email address is c*@gmail.com.** When I accessed my account, I discovered that all of my Pets and in-game progress had disappeared. My account was left with 0 legendary pets, 3 rare pets, 4 uncommon p...

I play PK XD on PC, and about 10 minutes ago I suddenly noticed that my account showed -173 diamonds. I have no idea why this happened, as I did not make any transactions or actions that would reduce my diamonds. My account name is applejack, and my ID number is 2943. About 4 days ago, I did purcha...

I play PK XD on the Android platform. Last night, I discovered that the builder I had been working on for about two days suddenly disappeared. I did not receive any error messages or warnings; the builder was simply gone. My account information is cerosspkxd#7719. While creating the builder, I also...

On August 12, 2025, my PK XD account with the username x** was hacked without my permission. The hacker changed both my password and email address, locking me out completely. My account username now appears as e*. This was the first time I have ever experienced such an incident in PK XD. My account...

I have been playing PK XD since 2020, and my account kuromi #441140 contained many valuable items, including my 2019 pets and the purchased Kuromi package. On May 26, 2025, I was able to log in for the last time. Shortly after, my password was changed without my consent, and I have been locked out e...

Just a few minutes ago, my two friends and I each paid diamonds in PK XD to purchase a Pet Pack bundle together. In total, we spent 55 diamonds for this group purchase. The in-game transaction showed up as successful, and we all received confirmation messages that the payment had gone through. Howe...

For the past month, I’ve been experiencing serious issues with missing diamonds in PK XD despite making verified payments. I purchased the Plus feature using a credit card, and although the transaction went through, I never received about 200 diamonds in total. On top of that, even for smaller purch...

I have been charged by PK XD four times in a row without ever subscribing or authorizing any payments. I do not have an active subscription with them, nor did I consent to any kind of recurring payment. Yet, somehow, my card has been charged multiple times without my knowledge or approval. This is d...

I had several valuable pets in PK XD — specifically 5 rideable Pamps and 5 baby Pamps. But suddenly, the game kicked me out without warning. When I logged back in, all of my pets were gone. I checked everything thoroughly and confirmed that my account was not hacked or stolen. This was not a case of...

I’m writing this because I am extremely upset and disappointed. Some of my most valuable and hard-earned pets have disappeared from my PK XD account without my permission. These pets were collected over a long period of time with dedication and effort, and losing them has really affected my experien...

I’ve been trying to buy something in PK XD, but no matter what I do, the purchase won’t go through. I’ve double-checked my card details, tried different payment methods, and even restarted the app, but nothing works. There’s no clear explanation, and I’m getting frustrated with this lack of function...

My daughter has been playing PK XD for over three years, and yesterday something devastating happened. After logging into the game, she was prompted to approve a new update. But once the update completed, her entire account had been reset—as if she were a brand-new player. This has caused so much e...

On July 2025, while playing PK Xd on Playpkxd.com, I experienced a sudden server disconnection, after which my account was compromised. As a result of this breach, I lost several of my valuable in-game pets, including my Fox Kity, Haunted Doll pet, and most importantly, my Baby Boto and Pamps Tobias...

On July 2025, while playing PK Xd, I discovered that all my pets were deleted from my account by a user named “c00lkid.” These pets were the result of my long-term effort and in-game purchases, and losing them has caused me significant emotional distress and financial loss. Despite my attempts to s...

My PK XD Plus renewal date has passed, and I still haven’t received what I paid for. It’s been two full days now. Two days ago, the timer said 12 hours left, but nothing arrived. I checked again yesterday—it said 15 hours left, still nothing. And today, it now says 22 hours, but I haven’t received m...

On April 30, 2025, I purchased a pet in PK XD for ₺85.99, but the pet never showed up in my account. The payment was successfully withdrawn from my bank, so the transaction went through—but I received nothing in return. There was no confirmation, no pet, no explanation—just my money gone. What make...

I purchased a character in the PK XD game for my daughter, and the payment was successfully withdrawn from my account—but the character was never delivered. This app completely lost my trust. My daughter loved playing this game, and now she’s left disappointed and confused. In the beginning, everyth...