PK XD Account Lost After Update and $60 in Purchases Disappeared

I play PK XD on an Android device and after the latest update I completely lost access to my main account. For about 22 days now I have not been able to find or enter my old account and the game behaves as if I am starting from the beginning with a new account. On my lost account, which was linked to the ID #230809, I had spent around 50–60 USD on in‑game purchases. Because of this issue, all my progress and paid items appear to be gone. I have already contacted PK XD support several times through the correct channels and sent them messages explaining the situation, but my problem has still not been resolved and I have not received a satisfying solution so far. I request that my original account with ID #230809 be recovered and fully restored with all my previous progress and purchases, or that another fair solution be provided, such as refunding the amount I spent if the account cannot be recovered.