I Lost My PK XD Account Progress After Update and Need Immediate Recovery Help

My daughter has been playing PK XD for over three years, and yesterday something devastating happened. After logging into the game, she was prompted to approve a new update. But once the update completed, her entire account had been reset—as if she were a brand-new player.

This has caused so much emotional distress. She’s been crying nonstop, heartbroken over losing everything she’s worked hard for. Over the years, we’ve invested not just time, but real money into this game. To see all that progress wiped out in an instant is beyond frustrating—it’s unacceptable.

Her account username is lisaxd, and we can verify the login details privately if needed. Please take this seriously and restore her account immediately. Players should not have to fear losing everything just because of a game update.

PK XD, we are asking you to take accountability and fix this urgently. A young child’s effort and joy have been erased. Don’t let this be ignored.