Xolvie Resolution Specialist December 04, 2024 4:17 pm
If you buy something from Philips Hue's online shop, you have 30 days to return it. To start the return process, go to [Return a Product](https://www.philips-hue.com/en-us/support/return-product).
You'll need the order number that you found in the confirmation email. You will get a free shipping label to send the item back after you have registered your return.
You still have two years to return or exchange your Hue Sync Box after the 30-day period is over. To make a repair claim, call Philips Hue's customer service. To reach them in the U.S., call 1-800-555-0050, Monday through Friday from 8 a.m. to 8 p.m. EST.
On the other hand, you can use the contact form (https://www.philips-hue.com/en-us/help/contact-form) on their website. Customers outside of the U.S. can find out how to call regional support on the Philips Hue call Page (https://www.philips-hue.com/en-us/support/contact).
When you call help, give them as much information as possible about the problem, along with the serial number of your product and proof that you bought it.
Remember, you're not alone in your experiences. Explore Xolvie to read about the challenges others have faced and share your story.
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