Expedia

I made a reservation through Agoda.com for the Konya Meva Hotel for the dates November 12–16. When I arrived at the hotel, I learned that the property was under renovation. Neither Agoda.com nor Expedia informed me about this situation in advance, and no representative contacted me. As a result, I w...

We completed a transaction through Expedia Group for Qline Hotel located in Istanbul Kurtköy. Under transaction number 2299753388, an invoice was issued and sent to us for $3,795 USD for a service that should have cost only $1 USD. We noticed this issue recently and immediately contacted Expedia. Th...

I purchased my Amsterdam–Rome flight ticket dated November 10, 2025 through Expedia’s website under reservation number 73288164209630. At the time of purchase, I chose a higher-tier package that clearly stated a €70 per person change fee. After realizing that I had mistakenly selected an evening fli...

On October 10, 2025, I made a reservation through Expedia for SC. Palace Hotel in Vilnius, Lithuania, selecting the “pay at the hotel” option. It was clearly stated during booking that no payment would be charged in advance. However, despite that, ₺1,561 was deducted from my account by Expedia. My ...

On August 28th, a reservation was made through Expedia at Ramada by Wyndham Sakarya Hotel, and my card was charged 289 Euros. However, I did not make this reservation. I never received an invoice, confirmation email, or any booking details regarding this transaction. When I contacted the hotel, the...

I booked a reservation through Expedia at La Boheme Kabak Hotel in Muğla, with a check-in date of September 17th and a check-out date of September 20th (Reservation No: 2275130484). However, since the hotel does not accept infants, I was forced to cancel my reservation. The hotel staff confirmed th...

On August 26, 2025, I made a reservation through Hotels/Expedia at Bitez Garden Life Hotel – All Inclusive for a 2-night stay for 5 people under reservation number 72065620635719. The total amount charged to my credit card was ₺24,105. However, the receipt I received shows ₺22,875, leaving a differe...

We operate a hotel listed on Expedia.com and submitted a request 3 weeks ago to change our payout method from virtual card to direct bank transfer, using the options provided by Expedia’s own system. Since then, I’ve sent multiple messages to customer support, received only automated, robotic respo...

My spouse used their Expedia account to book a rental car on my behalf, but the system automatically assigned their name as the driver instead of mine. We noticed the issue right after the booking and immediately emailed Expedia to request a correction to the driver’s name. Unfortunately, we receive...

As a property owner who works with Expedia, I am deeply frustrated by their new payment process. Despite multiple bookings being completed through their platform and guests having already stayed at my property, I still have not received any of the associated payments. I’ve contacted Expedia several ...

I booked a stay at Summer Island Maldives Resort under my own name for the dates August 17–23 through Expedia, but I never received a confirmation email or any booking details. This left me in an extremely stressful situation, as I had no way to verify the reservation, access the itinerary, or manag...

I made a no-prepayment reservation through Expedia Group for a one-night stay at Aks Royal Hotel in Amasya for the dates July 8–9. Before the check-in date, I contacted the hotel directly and canceled the reservation, assuming everything was settled since I hadn’t paid in advance. However, I was sh...

As a property owner, I’m reporting an ongoing system failure with Expedia and Hotels.com that is directly impacting both our business operations and our guests’ experiences. The reservations made through these platforms are not reaching us, meaning we have no visibility into guest bookings, and cann...

I made a reservation for three people at TUI Blue Grand Azur through Expedia, specifically because the listing stated that airport transfer service was included. This was a key factor in choosing the property, and I paid a high amount with the understanding that transportation from the airport to th...

I made a reservation on Hotels.com for two rooms at Manu Startup Hotel from May 8–11, each for two people, as well as separate rooms for two people at a hotel in Ataşehir, Istanbul. I later requested cancellation for the rooms and sent a message to the hotel regarding it. The response I received si...

Hello, I booked a 10-day hotel stay in Istanbul from Lebanon, and the hotel I arrived at was Red Tent 23 Hotel. The conditions at this property were absolutely unacceptable. The beds were infested with bedbugs, and the mattresses were in terrible condition. It was one of the worst hotel experiences ...

We’ve been working with Expedia as a hotel partner for over two years, but without any prior notice or explanation, they suddenly deactivated our account. Since then, we’ve been left completely in the dark—no one is responding, and we haven’t been given any details about what’s going on. They claim...

I booked a Longosphere Glamping stay for January 24-25 through Expedia (Trip #72060871699928) but could not attend due to a funeral. When I contacted the property, they assured me that I could either reschedule or cancel. However, while I was at the funeral, I received one missed call from the prop...

I booked a hotel through Otelz, but since it was an international property, the booking was actually handled by Expedia. When I tried to cancel my reservation, I was told the hotel needed to contact Expedia directly to approve it. For over a week, I have been going back and forth between Expedia an...

In August 2024, a guest stayed at my property, and I was informed by Expedia that the payment was sent via bank transfer in October. A receipt was shared as proof. However, when I attempted to locate the payment, I was asked to share SWIFT codes for verification. Since October 21, I have contacted E...

I made a hotel reservation through Expedia and received a confirmation number. However, when I contacted the hotel to confirm the booking, they informed me that it hadn’t been approved and that I might face issues upon arrival. Additionally, my reservation is for three people, but only my name appe...

I booked a room at Kutlu Suits in Ankara through Expedia, but the reality was drastically different from the photos shown online. The room was cold, poorly maintained, and lacked cleanliness. Within 15 minutes of checking in, I requested a room change due to these issues. However, the owner rudely i...

Despite selecting the dates for October 13-15, the system automatically changed my reservation to January 13-15, which I didn’t notice and accidentally confirmed. After realizing the mistake, I canceled the booking, but now both Expedia and the hotel are shifting the blame and refusing to issue a re...