I ordered a pair of New Balance 9060 sneakers from the brand’s official website, and the moment I opened the box, I immediately noticed that the two shoes were visibly different from each other. This isn’t even the first time it’s happened—it’s the second time I’ve received mismatched shoes from the same website and brand. How can something so obvious slip through quality control?
I plan to return the product, but since I purchased it in installments, the refund will be processed over the next 6 months. So not only did I receive a defective product again, I’m now stuck dealing with a long, drawn-out refund process. This is unacceptable and incredibly frustrating.
Customer service tells me all items are quality-checked before shipment. Are you seriously saying your team can't catch what I noticed in seconds? What kind of quality control is that? You send defective items hoping customers won’t complain?
I paid nearly ₺10,000 for these shoes. It’s shameful that a company of this size puts profit over customer satisfaction. I’m leaving the photo evidence here. Even though it’s not high resolution, I dare you to explain why these clearly don’t match. This situation is beyond disappointing. I expect immediate action, a full refund without delay, and for New Balance to step up and take real responsibility for this ongoing issue.
I purchased a pair of New Balance shoes from the NB store inside Ankara Kentpark, and to my surprise, they turned out to be defective. The upper sections of the shoes are visibly mismatched — the parts don’t align in material or shape, clearly showing a manufacturing flaw. I immediately sent the sho...
In May 2024, I purchased a pair of New Balance 9060 sneakers from the Akbatı New Balance store. These were not budget shoes—I paid a high price, expecting premium quality and durability. But in less than six months, the color of the shoes faded so badly that they now look worn out and unattractive. ...
I purchased a pair of New Balance 9060 in black, and despite never washing or cleaning them, the color started fading significantly. I sent the shoes in for inspection, expecting a fair resolution, but to my surprise, the request was denied without any proper justification. I have taken great care ...
I purchased a pair of New Balance running shoes. I placed my order on Saturday, and by Monday, I still hadn’t received any confirmation email. When I called customer service, they told me, “Your order will be shipped on Thursday.” Even the most amateur companies ship their products the next day — I’...
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