On April 25, 2025, I bought a pair of New Balance shoes for ₺12,500 from the Kanyon Mall store in Istanbul. After trying them at home, I realized they weren’t comfortable and decided to return them. I called New Balance customer service and was clearly told that I didn’t need to go back to the original store—that I could return the shoes at the Meydan AVM location instead.
So I traveled all the way from İzmit to Meydan AVM, only to be told that they could not accept the return. I called customer service again, and this time they claimed that returns can only be made to the original store—completely contradicting their earlier statement. I asked them, “If I had bought these in Izmir, would I have to fly back just to return them?” They answered yes—with no hesitation.
This is a completely unacceptable and outdated policy for a global brand that charges premium prices. As a customer, I shouldn’t be expected to travel over 200 kilometers just to return a pair of shoes. Your store franchise model is not my concern—I made a purchase from New Balance and expect to be treated fairly and consistently across locations.
On October 5, 2025, I purchased a pair of New Balance sneakers from the New Balance store at İstinyePark, Istanbul. The next day, I returned to the store requesting an exchange because there was an issue with the stitching. However, from the moment I entered the store, the staff acted extremely indi...
I purchased a pair of New Balance shoes from the NB store inside Ankara Kentpark, and to my surprise, they turned out to be defective. The upper sections of the shoes are visibly mismatched — the parts don’t align in material or shape, clearly showing a manufacturing flaw. I immediately sent the sho...
Hello, On March 23, I bought New Balance shoes from Izmir Istinye Mall. Both shoes tore on the inside of the heel after only a month of wear. I didn't pay much attention to it at first. But after about 10 days, the lining near my big toes also started to come off. I was very upset that this problem ...
On 19.01.2024, I purchased a pair of New Balance 530 shoes from the Kent Park store, paying ₺5,000. Despite wearing them only a few times a week under normal conditions, the mesh part of one shoe tore within a short period of time. This is the first time I have experienced such an issue with a pair ...
I bought a pair of New Balance 530 sneakers from the Marmara Park store just four months ago, and I’m shocked by the quality. Despite wearing them with care, the mesh sections have already torn. I paid ₺6000 expecting durability and premium performance, yet the shoes didn’t even last a season. I se...
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