1
Mert is completely dissatisfied with the result

Bought New Balance MR530SX, Mesh Melted from Inside, Warranty Denied

Bought New Balance MR530SX, Mesh Melted from Inside, Warranty Denied
Bought New Balance MR530SX, Mesh Melted from Inside, Warranty Denied
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October 30, 2025 6:29 pm
131

I purchased a pair of New Balance MR530SX sneakers from a New Balance store in Istanbul. In less than a year of normal daily use, the mesh fabric on both the right and left outer sides started to thin and melt from the inside, and a hole formed on one side. I sent the shoes in for inspection, but I received a generic response stating that there was no material or manufacturing defect, and my refund or exchange request was denied.

The store staff even mentioned that many customers have complained about the same issue with this model, and that if an exchange were approved, they could suggest a different model. Having purchased New Balance shoes many times over the years for myself and my family, I’m extremely disappointed that the brand refuses to acknowledge this common defect in such a popular model and fails to stand behind its product.

Even though the product is still under warranty, I have received no response from customer service despite emailing them.

I urgently request that my product be re-evaluated and that my issue be resolved promptly.

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