On October 13, 2025, I ordered a pair of New Balance 574 sneakers from the official New Balance website, and I received them on October 17, 2025. I normally wear a size 43, but since the model runs small, I chose a size 44. I bought the shoes for daily use and have been wearing them regularly for 4–5 days. However, every time I wear them, I experience numbness and circulation problems in my toes. The front and upper parts of the shoes are extremely tight — even though there’s space at the toe — and they cause significant discomfort.
Additionally, I noticed a loose stitch on the side of the shoe from the very first time I wore it. Initially, I didn’t pay much attention, but it’s now clear that this is also a quality issue. There hasn’t been any visible damage yet, but I strongly believe this could be a manufacturing defect.
The website states that returns or exchanges are not accepted, but due to both health reasons and lack of comfort, it’s impossible for me to continue using this product. I paid $77 by credit card, and I request either a refund or an exchange for this pair.
My order number is nbı0203105400755.
I kindly ask that this issue be resolved promptly and that my grievance be addressed.
On May 31, I purchased a pair of New Balance 408 shoes from the official New Balance website. From the very first time I wore them, I started having issues. The shoes rub against my heel, causing painful blisters and wounds every time I wear them. In addition, the heel area tore and deformed after o...
On October 27, 2025, I purchased a pair of New Balance 408 gray unisex sneakers (Order No: nbı0204304101738) from the official New Balance website. When I checked my order status on October 30, 2025, I noticed that the order had been canceled without my knowledge. When I contacted customer service, ...
On 31.05.2025, I purchased a pair of New Balance ML408DSD (42.5 size) Lifestyle model shoes from the Marmara Park store. I only wore them for a few short hours, yet afterward, I experienced serious pain in my feet, knees, and lower back. I believe this discomfort stems from the shoe’s design not bei...
I purchased a pair of black New Balance 327 sneakers on November 13, 2024. Within just 6 months, the color completely faded and the inner lining tore—even though I only wore them occasionally, not daily. I took great care of the shoes and followed all usage instructions properly. Despite this, the p...
Hello, I purchased shoes from the New Balance website, and the product arrived the day before the holiday. Upon trying them on, I realized they were a bit small. Right after the holiday, I wanted to exchange them, but I found out that since I bought them from the website, only a return process is po...
Comments