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I Face Price Drop on My New Balance Order Before Shipping and Can’t Cancel It

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Mete
New Balance
July 03, 2025 9:10 am
18

I ordered a pair of shoes from the official New Balance website, and before the item was even shipped — while it was still marked as “Preparing for Shipment” — the product went on sale with a 40% discount. It’s incredibly frustrating that the exact same product dropped significantly in price right after I placed my order, and yet there is no way for me to benefit from it.

Even worse, the website doesn’t offer a cancel button, so I can’t cancel the original order and reorder it at the discounted price. If I had the option to cancel, I would have gladly done so and avoided writing this complaint altogether.

I demand that New Balance either refund the price difference, provide a discount voucher, or cancel my order altogether so I can repurchase it at the current sale price. A brand like New Balance should not treat its customers this way. I expect a fair resolution immediately — this is not what I expected from a premium retailer.

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