I ordered a pair of shoes from the official New Balance website, and before the item was even shipped — while it was still marked as “Preparing for Shipment” — the product went on sale with a 40% discount. It’s incredibly frustrating that the exact same product dropped significantly in price right after I placed my order, and yet there is no way for me to benefit from it.
Even worse, the website doesn’t offer a cancel button, so I can’t cancel the original order and reorder it at the discounted price. If I had the option to cancel, I would have gladly done so and avoided writing this complaint altogether.
I demand that New Balance either refund the price difference, provide a discount voucher, or cancel my order altogether so I can repurchase it at the current sale price. A brand like New Balance should not treat its customers this way. I expect a fair resolution immediately — this is not what I expected from a premium retailer.
Last night, I placed an order for a pair of New Balance shoes through their official website. Soon after, I realized I needed to cancel the order — but to my surprise, there was no cancellation option available anywhere on the site. I immediately sent an email to their support team, but I have yet t...
On October 27, 2025, I purchased a pair of New Balance 408 gray unisex sneakers (Order No: nbı0204304101738) from the official New Balance website. When I checked my order status on October 30, 2025, I noticed that the order had been canceled without my knowledge. When I contacted customer service, ...
I placed an order on New Balance’s official website on February 24, 2025 (Order ID: NBI019415580718), only to have it canceled without my request or approval. I received a notification stating, "Your cancellation request has been received and approved," even though I never made such a request. This ...
I purchased a pair of New Balance shoes directly from the brand’s official website, expecting high quality and durability. However, despite only wearing them indoors at school, the inner lining and fabric deteriorated within a very short time. I sent the shoes in for inspection, assuming the compan...
Hello, I purchased shoes from the New Balance website, and the product arrived the day before the holiday. Upon trying them on, I realized they were a bit small. Right after the holiday, I wanted to exchange them, but I found out that since I bought them from the website, only a return process is po...
Comments