I bought the New Balance 9060 for ₺9,000, expecting top-tier quality from a premium brand. But after a single wash, the color of the shoes completely changed—they turned green in multiple areas, including the laces, which now look nothing like their original color. I’ve washed other sneakers before, even cheaper ones, and I’ve never seen anything like this.
This is absolutely unacceptable for a shoe at this price. The materials clearly lack colorfastness, and if the product is this delicate, it should come with proper care instructions or warnings, which it didn’t.
I demand a clear explanation from New Balance and a proper resolution—either a replacement or refund. This is not user error; it’s a material flaw, and I won’t just accept it. What should I do now? I expect this to be taken seriously and resolved quickly.
I purchased a pair of New Balance 9060 in black, and despite never washing or cleaning them, the color started fading significantly. I sent the shoes in for inspection, expecting a fair resolution, but to my surprise, the request was denied without any proper justification. I have taken great care ...
I purchased a pair of New Balance 9060 black sneakers for my spouse about a year ago from the SuperStep online store, expecting high performance and durability for the price. However, our experience has been nothing short of disappointing. Despite being worn only 10–15 times and treated with extreme...
I used my New Balance shoes for only 3 months, and despite wearing them with great care, a hole developed in the heel area. I followed all washing and care instructions — I even washed them gently by hand — yet yellow stain marks started to appear, especially around the sole area. I’m shocked at how...
I purchased the New Balance 2002R model expecting premium quality, but I’m extremely disappointed. Despite never washing the shoes or exposing them to water, the color has noticeably faded—just as shown in the attached image. This level of deterioration is unacceptable for a shoe that’s marketed as ...
In May 2024, I purchased a pair of New Balance 9060 sneakers from the Akbatı New Balance store. These were not budget shoes—I paid a high price, expecting premium quality and durability. But in less than six months, the color of the shoes faded so badly that they now look worn out and unattractive. ...
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