I accidentally booked the wrong flight at Mytrip and want to know if cancellation is possible. What penalties might I face?

On September 18, 2025, I made a flight reservation through Mytrip from Denpasar, Bali to Manila with Scoot Airlines for November 13, 2025. During the booking process, I also purchased the cancellation and refund guarantee, for which I paid an additional ₺1,200+. The total payment was ₺12,548.77, mad...

In July, I purchased a round-trip standard ticket from Sabiha Gökçen to Berlin Brandenburg through Mytrip (Reservation No: 30****), and I paid by credit card. However, Mytrip failed to mention that the outbound flight was operated by BBN Airlines on behalf of Ajet. I only discovered this by coincide...

On September 8, 2025, I purchased round-trip flight tickets from Warsaw to Istanbul through Mytrip (Reservation No: 1080-547-855). During checkout, I also purchased the cancellation protection plan, which is clearly listed on my invoice. Today, I attempted to cancel my flight through Mytrip.com, ex...

On 31.05.2025, I purchased a ticket for Ajet flight VF69 through Mytrip. On 12.08.2025, when checking my booking on the Mytrip website, I clearly saw that my ticket was listed under “Refundable According to Fare Rules”, which should allow me to cancel and receive a refund. Based on this information,...

I purchased an international flight ticket through the Mytrip platform for ₺10,000. Due to a visa denial, I had no choice but to cancel the ticket. The airline agreed to refund ₺4,000, which was fair. However, Mytrip deducted ₺2,684 as a “service fee”, leaving me with a much smaller refund. What’s ...

I purchased a ticket through Mytrip for Ajet’s November 2nd, 15:35 flight from Beirut to Istanbul Sabiha Gökçen, and I’ve been trying to cancel it. However, the process has been a nightmare. I attempted to reach your call center multiple times, each time facing wait times longer than 20 minutes, wit...

I booked a flight from Istanbul to Bangkok for August 22 through Mytrip.com, but due to uncertainty in my work situation, I needed to cancel the ticket. When I contacted Mytrip customer service to request a cancellation, I was told that the ticket could not be canceled under any circumstances. Now,...

I purchased a Flex ticket through Mytrip specifically to benefit from date change flexibility. However, when I needed to modify my flight just five days before departure, I was shocked by how misleading the flexibility actually was. During a support call with their customer service, I was told I wo...

I bought a flexible ticket through Mytrip and needed to change the date five days before my flight. During my call with their representatives, they asked me to pay an additional fee—₺3980—for them to update my flight to the new date. However, at that exact moment, I could purchase a new ticket for ₺...

I booked a flight for two people through Mytrip.com, but due to an urgent personal matter, I had to cancel the tickets. When I reached out to Mytrip for help, they refused to assist directly and told me to contact the airline myself to proceed with the cancellation. I followed their instructions, an...

I canceled my plane tickets worth ₺22,000 on Mytrip.com, order number 1050-346-549. I had purchased the tickets with their so-called "cancellation guarantee." However, instead of receiving a full refund, I was shocked to see ₺5,000 deducted from the total, and the remaining amount was issued as a co...

I purchased a round-trip ticket from Istanbul to Niš. Within just six hours of booking, I attempted to cancel the ticket but was informed that this was not possible. I also requested other options such as deferring the ticket or transferring it, but these were also denied, with the airline citing th...

When I tried to cancel the flight I purchased, not only did they refuse to refund my money, but they're also demanding a service fee. How can such a ridiculous policy exist? They won't even allow me to cancel through their system. I bought a ticket from Romania to Antalya. But since my plans changed...

During my conversation with a Mytrip customer service representative through their app, I received robotic responses and no attempt was made to solve my problem. The conversation was abruptly ended without asking if I had any other issues. I understand that ISO 10002 might not be a priority for you,...