I signed up for the free trial on the MyHeritage website, but my account was changed to a premium subscription without any notice or warning. I canceled my subscription right away when I saw it, but the fee had already been taken out of my account. I want my money back for this fee that I didn't agree to. I've been attempting to get in touch with customer service for days, but no one answers the phone or emails. I've tried a few times, but I still haven't heard back. Without any help, this has been really tiring. I thought a corporation that professes it cares about its customers would do better, but my experience suggests otherwise. Since I don't have any other options, I'm posting here in the hopes of finally getting an answer. Please give me my money back as soon as you can.
While trying to test out the free version of MyHeritage, I accidentally purchased a subscription, and a payment was charged to my credit card. I never entered my card details or authorized any transaction, and I have no idea how this happened. I’ve checked both my Apple and Google accounts, and the ...
I ordered a kit from MyHeritage, and they offered a free subscription as part of the purchase. However, after one month, they automatically converted my subscription to an annual plan and withdrew $118.80 from my account without my permission. I want the subscription canceled and my money refunded i...
I purchased a MyHeritage kit, which automatically started a 14-day family tree trial. After the trial ended, they charged me 120 Euros without my consent. According to their terms of service, they offer a 30-day money-back guarantee, so I reached out to su***@myheritage.com** to request a refund. Th...
Dear MyHeritage Support Team, Approximately five weeks ago, I purchased a DNA kit from MyHeritage. At that time, I signed up for the free membership. However, after one month, €121 was withdrawn from my bank account without my authorization. The same issue occurred with my roommate, who purchased th...
MyHeritage, a DNA analysis company, unexpectedly charged $118.80 to my credit card. I did not give my consent for this amount to be taken, and I did not authorize any automatic renewal. Upon realizing the situation, I promptly reached out to the company and requested a refund. However, I have yet to...
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