I purchased a MyHeritage kit, which automatically started a 14-day family tree trial. After the trial ended, they charged me 120 Euros without my consent. According to their terms of service, they offer a 30-day money-back guarantee, so I reached out to su***@myheritage.com** to request a refund. The policy clearly states that I can request a full refund within 30 days of purchase if I'm not satisfied with the subscription. However, it does not apply to shipped products like DNA kits. I’m now waiting for a response and will update here on the progress. I expect MyHeritage to honor their refund policy and return my money promptly.
I ordered a DNA kit from MyHeritage, but it never arrived, even though DHL tracking shows it was delivered. I’ve emailed the company several times with no response. To make matters worse, I was charged €193.80 without my consent, and the invoice they issued doesn’t even match the amount—it should ha...
Dear MyHeritage Support Team, Approximately five weeks ago, I purchased a DNA kit from MyHeritage. At that time, I signed up for the free membership. However, after one month, €121 was withdrawn from my bank account without my authorization. The same issue occurred with my roommate, who purchased th...
I purchased three kits from MyHeritage and had previously signed up for their free trial. I canceled the trial before the 15-day period ended, but to my surprise, MyHeritage charged me €118.80 without my knowledge or consent. This charge was made despite my cancellation. I am extremely frustrated by...
MyHeritage, a DNA analysis company, unexpectedly charged $118.80 to my credit card. I did not give my consent for this amount to be taken, and I did not authorize any automatic renewal. Upon realizing the situation, I promptly reached out to the company and requested a refund. However, I have yet to...
I ordered a DNA kit from MyHeritage but wanted to cancel due to recent customs issues. Despite sending multiple emails requesting the cancellation, I received no response from MyHeritage, and now the kit has been shipped. I have no intention of accepting the product, and I demand a full refund as so...
Comments