I purchased three kits from MyHeritage and had previously signed up for their free trial. I canceled the trial before the 15-day period ended, but to my surprise, MyHeritage charged me €118.80 without my knowledge or consent. This charge was made despite my cancellation. I am extremely frustrated by this unauthorized transaction and demand a full refund immediately. It's unacceptable for MyHeritage to charge me after I followed their cancellation process. I expect prompt action and assistance to resolve this issue and ensure my money is refunded. Please address this situation as soon as possible.
I ordered a kit from MyHeritage, and they offered a free subscription as part of the purchase. However, after one month, they automatically converted my subscription to an annual plan and withdrew $118.80 from my account without my permission. I want the subscription canceled and my money refunded i...
Dear MyHeritage Support Team, Approximately five weeks ago, I purchased a DNA kit from MyHeritage. At that time, I signed up for the free membership. However, after one month, €121 was withdrawn from my bank account without my authorization. The same issue occurred with my roommate, who purchased th...
I purchased a MyHeritage kit, which automatically started a 14-day family tree trial. After the trial ended, they charged me 120 Euros without my consent. According to their terms of service, they offer a 30-day money-back guarantee, so I reached out to su***@myheritage.com** to request a refund. Th...
I ordered a DNA kit from MyHeritage, but it never arrived, even though DHL tracking shows it was delivered. I’ve emailed the company several times with no response. To make matters worse, I was charged €193.80 without my consent, and the invoice they issued doesn’t even match the amount—it should ha...
MyHeritage, a DNA analysis company, unexpectedly charged $118.80 to my credit card. I did not give my consent for this amount to be taken, and I did not authorize any automatic renewal. Upon realizing the situation, I promptly reached out to the company and requested a refund. However, I have yet to...
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