MyHeritage Customer Service! Where Are My DNA Kits?

I subscried as premium membership to Myheritage in order to contact with customer service because my packages seems to be delivered(20.02.2025) but there is no improvement at status of our DNA kits. I paid extra to send fast with cargo, I paid for subcription but still I cant connect with any support team. I paid more than €200 and still no one to talk, I'd like to contact with someone to ask my kits condition. Thank you.