Dear MyHeritage Support Team, Approximately five weeks ago, I purchased a DNA kit from MyHeritage. At that time, I signed up for the free membership. However, after one month, €121 was withdrawn from my bank account without my authorization. The same issue occurred with my roommate, who purchased the kit around the same time. Two days after my account was charged, the same amount was also withdrawn from my roommate’s account. We never received any notification or email from MyHeritage informing us that such a charge would occur. Furthermore, we did not register our bank cards on the platform, so it is unclear how our payment information was stored and used for these unauthorized charges. I immediately canceled the subscription and contacted your customer service. However, I was informed that only €18.30 including VAT could be refunded. This is unacceptable, as the full amount was taken without my consent. I hereby request a full refund of the remaining amount and an explanation of how my bank details were obtained and charged without my permission. This experience has been extremely disappointing and has caused a loss of trust in your service.
MyHeritage, a DNA analysis company, unexpectedly charged $118.80 to my credit card. I did not give my consent for this amount to be taken, and I did not authorize any automatic renewal. Upon realizing the situation, I promptly reached out to the company and requested a refund. However, I have yet to...
I ordered a DNA kit from MyHeritage, but it never arrived, even though DHL tracking shows it was delivered. I’ve emailed the company several times with no response. To make matters worse, I was charged €193.80 without my consent, and the invoice they issued doesn’t even match the amount—it should ha...
I purchased a MyHeritage kit, which automatically started a 14-day family tree trial. After the trial ended, they charged me 120 Euros without my consent. According to their terms of service, they offer a 30-day money-back guarantee, so I reached out to su***@myheritage.com** to request a refund. Th...
I purchased three kits from MyHeritage and had previously signed up for their free trial. I canceled the trial before the 15-day period ended, but to my surprise, MyHeritage charged me €118.80 without my knowledge or consent. This charge was made despite my cancellation. I am extremely frustrated by...
I ordered a kit from MyHeritage, and they offered a free subscription as part of the purchase. However, after one month, they automatically converted my subscription to an annual plan and withdrew $118.80 from my account without my permission. I want the subscription canceled and my money refunded i...
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