Hello, I ordered two DNA kits from MyHeritage on 11.08.24 (order no: 3135728051). Today, on 06.09.24, I received a document regarding the shipment. How should I handle this situation? Would obtaining a doctor’s report be sufficient for me to receive the package? Please advise on the next steps to ensure I can get my order without further issues. Thank you.
I opened an account with MyHeritage and ordered a DNA kit on July 12th, but the kit hasn’t been shipped yet. Upon checking, I realized there was a typo in my email address. I tried to correct it, but the system didn’t allow me to. Now, two months have passed, and while my order shows as received, it...
I ordered a DNA kit from MyHeritage but wanted to cancel due to recent customs issues. Despite sending multiple emails requesting the cancellation, I received no response from MyHeritage, and now the kit has been shipped. I have no intention of accepting the product, and I demand a full refund as so...
I ordered a DNA kit from MyHeritage, but it never arrived, even though DHL tracking shows it was delivered. I’ve emailed the company several times with no response. To make matters worse, I was charged €193.80 without my consent, and the invoice they issued doesn’t even match the amount—it should ha...
On 31.07.2023, I submitted feedback with the number TK-9084655, requesting to reschedule my existing ticket for free by attaching the chief physician-approved report of my first-degree relative. Subsequently, they asked for documents to prove the first-degree relationship. Despite sending both the a...
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