I ordered a kit from MyHeritage, and they offered a free subscription as part of the purchase. However, after one month, they automatically converted my subscription to an annual plan and withdrew $118.80 from my account without my permission. I want the subscription canceled and my money refunded immediately. To make matters worse, there is no contact number or email address available on their website for customer support, which is incredibly frustrating. I demand a full refund for this unauthorized charge, and MyHeritage needs to improve its transparency and provide proper customer service channels for resolving issues like this.
I purchased three kits from MyHeritage and had previously signed up for their free trial. I canceled the trial before the 15-day period ended, but to my surprise, MyHeritage charged me €118.80 without my knowledge or consent. This charge was made despite my cancellation. I am extremely frustrated by...
Dear MyHeritage Support Team, Approximately five weeks ago, I purchased a DNA kit from MyHeritage. At that time, I signed up for the free membership. However, after one month, €121 was withdrawn from my bank account without my authorization. The same issue occurred with my roommate, who purchased th...
I signed up for the free trial on the MyHeritage website, but my account was changed to a premium subscription without any notice or warning. I canceled my subscription right away when I saw it, but the fee had already been taken out of my account. I want my money back for this fee that I didn't agr...
MyHeritage, a DNA analysis company, unexpectedly charged $118.80 to my credit card. I did not give my consent for this amount to be taken, and I did not authorize any automatic renewal. Upon realizing the situation, I promptly reached out to the company and requested a refund. However, I have yet to...
I purchased a MyHeritage kit, which automatically started a 14-day family tree trial. After the trial ended, they charged me 120 Euros without my consent. According to their terms of service, they offer a 30-day money-back guarantee, so I reached out to su***@myheritage.com** to request a refund. Th...
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