On November 25, 2025, I attempted to purchase a motor own damage insurance policy from HDI Insurance for a friend’s vehicle, using a credit card issued in the name of Milad U***. During the online payment stage, the system produced an error and the policy was not created, yet the premium amount of ₺...
About 12 days ago, my vehicle was declared a total loss, and I officially submitted three comparable listings to your department after disputing the compensation amount offered to me. However, since then, I have not received any evaluation result or feedback. Despite repeatedly contacting HDI Sigort...
In 2016, under the comprehensive insurance policy I had taken out, a dent occurred on the hood of my car in Erzurum when a child accidentally stepped on it. While opening a damage record, the type of damage was mistakenly entered into the Tramer system as “flood and water damage” instead of dent rep...
I had a super extended car insurance policy from HDI Insurance. Last week, a stone hit my windshield and cracked it and I started a process at the authorized service. When the process took a long time, I learned from the agency and service officials that the super extended HDI car insurance did not ...
My vehicle is a 2021 Golf 8 1.5 eTSI with 46,000 km. I had an accident on 16.03.2025. On 17.03.2025, I received a notification indicating a total of ₺354,000 for parts and ₺98,000 for labor—approximately ₺452,000 in total. Despite this, the expert company approved the repair of my vehicle. I informe...
I am writing to address the injustice done by HDI Insurance. Since 2020, I have been paying for complementary insurance, and this year, I transitioned to HDI and Sencard Insurance. Although my condition was not among the diseases declared as exempt, my provision was rejected. Today, I left the hospi...
A week ago, my policy with Al*** Insurance expired. Due to an excessive renewal fee, I decided to switch to HDI Insurance. I received a price quote from the agency and accepted it. However, the next day, I was told that they couldn’t start a new policy from scratch and that the process could only be...
HDI Insurance made a payment to me on 01.08.2024. Yesterday, they called and demanded the repayment of that amount via legal action. The lawyer who contacted me directly from the law office, without any prior notice or explanation, spoke to me in a condescending tone, as if I were a problematic cust...
HDI Insurance has been handling my car which was struck from behind. The replacement components arrived two months ago, and now it feels as though I will be waiting another two months for the cash. I have now paid more than 130,000₺ from my pocket, and despite this, none of HDI has contacted me to o...
I took out complementary health insurance from HDI Insurance for my family of 5 including children. My children got sinusitis after a trip to the plateau; they had complaints such as runny nose and sneezing. We went to the doctor and wrote down the doctor's findings as sinusitis, nasal discharge, an...
During my recent conversation with HDI Insurance, the company I have my full home insurance with, I mentioned that my toilet and concealed cistern were leaking. However, they declined to assist me, stating their inability to provide any help. It can be quite frustrating when you've invested a signif...
HDI Versicherung: Nachdem ich letzten Freitag einen Unfall hatte, musste ich mein Fahrzeug in die Toyota-Vertragswerkstatt bringen. Aufgrund des Wochenendes wurden die Expertenarbeiten auf Montag verschoben. Seit nunmehr vier Tagen warte ich vergeblich auf ein Ersatzfahrzeug. Trotz etwa 20 Telefonat...
Ich habe eine Wohngebäudeversicherung bei HDI und darin ist auch eine Elektronikversicherung enthalten. Vor kurzem ist meine Bosch-Waschmaschine mit integrierter Trockenfunktion kaputt gegangen, obwohl sie erst etwa dreieinhalb Jahre alt ist. Ein Techniker kam, reparierte sie und die Rechnung belief...
I recently opted for health insurance from HDI, a partner of Bupa Acıbadem Insurance. Despite requesting a policyholder change, my agency claims it's impossible, pointing fingers at Bupa for the limitation. My policies, HDI Private Health Insurance with Policy No 2100760 - 2, and HDI Private Supplem...
My car got hit from behind on December 14, 2023, while I was driving and my auto insurance covered the damages. I submitted a claim to HDI Insurance on the same day, including the file number 20230158320. It's been three whole weeks and there hasn't been any progress made on my vehicle. After reachi...
We purchased a 20-day tour from the tourism agency on 4/8/2023. We paid 1695 €(Euro). However, before the holiday, my friend and I could not join the tour because we had Corona and were banned from leaving the country. But even though the company insured us with HDI insurance, we could not get our m...
Following my recent collision, I took my vehicle with the license plate 44 ACA 606 to an authorized service. I transferred my automobile from the authorized service to a fast support station on the advise of the HDI Insurance customer agent. They couldn't find the necessary parts for the repair afte...
Because I hit a stone on the road in 2022, HDI Insurance did not pay for the damage to my car. In addition, they put in a claim for damage to my car worth 58,000 TL. When I sold the car today, I saw the Tramer record. Not only did HDI Insurance fail to pay for the damage I caused, they also put a Tr...
In my comprehensive insurance policy, I cannot find a logical explanation for how you consider a B-segment hatchback manual transmission vehicle as a substitute for my C-segment sedan with automatic transmission, even though there is no information regarding the substitute vehicle's segment and clas...
A new file with the number 2023010** has been opened. The expert from Gulperi Insurance has determined that the file has been labeled as 'Speed Excluded' since August 16, 2023. My car has been sitting at the service center contracted by HDI Insurance for three months. The car hasn't been fixed or de...
I was involved in an accident on September 2, 2023, at 18:30:35 in Izmir-BALCOVA, and the incident is documented under file number ***758 with reference to expert number 2884544. ERCG, the insurance company, confirmed that the repairs had been completed and that the vehicle was ready for delivery to...
Since our rearview mirror broke in March 2023, it's been five months, and we're still waiting for the insurance company to pay. In May, someone from the company told us that the process was under way and that we would be paid. But we are still in the dark, with no clear answer in sight. Even though ...
My bank arranged for mandatory comprehensive insurance coverage through mandatory HD insurance on July 23, charging a lump sum of 17,958 TL. I immediately requested that the transaction be canceled because I intended to pay with another card. They claimed that canceling was not possible, which disap...
