My name is Paul Robe** and I am writing about a serious problem I have experienced with eDreams. On 3 February, I booked a flight ticket from London to Bangkok, scheduled to fly on 4 March. The booking was made with a person who identified himself as Harry from eDreams, using the phone number +44 7366 3040**. He showed me the flight times and departure details, and I proceeded to pay for the ticket. I paid a total of £499 with my Barclays bank card (card ending in 2012). After the payment was taken, I did not receive any booking reference, confirmation email, or ticket, and no proof of my reservation was provided. Since then, I have not received any further communication or documentation about my flight. When I contacted Harry at eDreams about this, he told me that he would pay me back, but now he does not answer the phone at all. As a result, I am left with a £499 charge on my card, no tickets, and no clear information about my booking status or refund. I request that this situation be urgently investigated, that my £499 be refunded in full if no valid ticket exists, and that I be provided with clear written confirmation of the outcome as soon as possible.
I purchased a flight ticket through the eDreams website on November 24, 2025. However, after reviewing my credit card statement, I later noticed that on December 9, 2025, an eDreams Prime membership fee of £99.99 was charged to my account without my knowledge or consent. I did not accept or approve ...
I am writing to report unauthorized charges that eDreams has taken from my bank card without my consent, linked to my eDreams account. The issue started after I created an eDreams account and bought a flight ticket in February last year from South Africa, and then it happened again this year. I rece...
My March 10, 2025, flight from Cologne to London was canceled, yet I have not received a refund. I contacted the airline, and they informed me that since the ticket was purchased through eDreams, the refund must be processed by eDreams directly. However, despite my repeated attempts to reach eDreams...
On September 19, I purchased a flight ticket worth approximately ₺5,000 through eDreams using my credit card. During the payment process, the confirmation screen and ticket details appeared, which led me to believe the purchase was completed successfully. However, after the transaction, I never rece...
Dear eDreams Customer Service, I am writing to formally request a refund for my booking. Below are the details: Booking Reference: 23833500485 Passenger Name: Su M** A** Travel Route: Tirana → Frankfurt (Flight 1) and Frankfurt → Bangkok (Flight 2) Date of Booking: 28 Aug 2025 When I purchased ...
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